Top Operations & Support Jobs in Raleigh-Durham, NC

Provide technical support for customers implementing Soracom’s IoT platform. Investigate and resolve issues with engineers and AI, deliver accurate customer-facing responses, maintain documentation and knowledge bases, and relay customer feedback into product improvements. The role requires networking, cloud, Linux, CLI, AI evaluation, and strong communication skills in a fully remote, multicultural environment aligned with Mountain or Pacific time zones.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Provides bilingual English-Spanish administrative support for a branch office, including phone coverage, mail and UPS preparation, clerical tasks, Q360 support, email response, service-call invoicing, monitoring backup, field timesheets, scheduling or dispatch support, and customer service. Requires strong organization, multitasking, communication, computer, billing, and technician scheduling skills.

Supports residential community operations, resident accounts, rent collections, leasing, applications, renewals, move-ins and move-outs. Coordinates maintenance requests, responds to resident concerns, maintains records, assists with financial reporting and compliance, and supports marketing and resident engagement initiatives. The role requires strong customer service, organization, communication, financial accountability, and knowledge of property management systems and Fair Housing practices.

The Assistant Revenue Manager develops dynamic pricing strategies, manages inventory across booking channels, forecasts revenue, analyzes market and booking data, and monitors occupancy, ADR, RevPAR, and other KPIs. The role provides pricing recommendations, maintains relationships with distribution partners, collaborates with sales, marketing, and operations, and advises homeowners on revenue optimization strategies. Strong analytical, organizational, communication, Excel, reporting, and dashboard-building skills are required.

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.

Handles complex professional liability claims, especially legal malpractice matters. Responsibilities include investigating claims, evaluating coverage and risk transfer, assessing liability and damages, setting reserves, managing litigation with counsel, negotiating resolutions, communicating exposures, and developing claim resolution strategies. The role requires periodic travel for mediations, trials, and related meetings.

Provides advanced technical and functional support for ERP, WMS, EDI, and integrated business applications. Responsibilities include incident resolution, root-cause analysis, user administration, system monitoring, upgrades, testing, deployments, ticket-queue management, documentation, reporting, process improvement, and end-user training. The role coordinates with IT teams, vendors, and business stakeholders to maintain system availability, performance, and service continuity.

Supervise Tier 1 and Tier 2 customer support teams through coaching, scheduling, queue oversight, escalation handling, QA reviews, and performance management. Monitor SLAs, CSAT, response and resolution times, ticket backlogs, and staffing coverage. Drive process improvements, maintain support documentation, and collaborate with Product, Engineering, and Operations to communicate frontline insights and product updates.

Leads Tier 3 Support and Support Engineering across an international organization. Owns escalations, complex customer issues, bug triage, incident response, on-call coverage, Engineering partnerships, and customer-impact insights. Develops managers and specialists, manages BPO partners, improves escalation processes, applies AI and automation, and tracks support performance metrics. The role requires technical troubleshooting across integrations, payments, telephony, and AI voice systems.