Top Operations & Support Jobs in Raleigh-Durham, NC

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.

Handles complex professional liability claims, especially legal malpractice matters. Responsibilities include investigating claims, evaluating coverage and risk transfer, assessing liability and damages, setting reserves, managing litigation with counsel, negotiating resolutions, communicating exposures, and developing claim resolution strategies. The role requires periodic travel for mediations, trials, and related meetings.

Provides advanced technical and functional support for ERP, WMS, EDI, and integrated business applications. Responsibilities include incident resolution, root-cause analysis, user administration, system monitoring, upgrades, testing, deployments, ticket-queue management, documentation, reporting, process improvement, and end-user training. The role coordinates with IT teams, vendors, and business stakeholders to maintain system availability, performance, and service continuity.

Supervise Tier 1 and Tier 2 customer support teams through coaching, scheduling, queue oversight, escalation handling, QA reviews, and performance management. Monitor SLAs, CSAT, response and resolution times, ticket backlogs, and staffing coverage. Drive process improvements, maintain support documentation, and collaborate with Product, Engineering, and Operations to communicate frontline insights and product updates.

Leads Tier 3 Support and Support Engineering across an international organization. Owns escalations, complex customer issues, bug triage, incident response, on-call coverage, Engineering partnerships, and customer-impact insights. Develops managers and specialists, manages BPO partners, improves escalation processes, applies AI and automation, and tracks support performance metrics. The role requires technical troubleshooting across integrations, payments, telephony, and AI voice systems.

Supports payment operations across chargebacks, disputes, refunds, settlements, and processor monitoring. Responsibilities include preparing representments, tracking payment KPIs, coordinating documentation with sellers and internal teams, investigating routine payment issues, responding to Tier I-II inquiries, and maintaining standard operating procedures. The role is remote and designed for early-career professionals developing expertise in payments, risk, fraud, and payment optimization.

Leads Project Kitty Hawk’s student re-enrollment initiative by developing outbound engagement strategies, segmenting stop-out populations, managing four specialists, and monitoring performance metrics. Responsibilities include hiring, coaching, playbook development, campaign coordination, CRM and data integrity oversight, compliance with FERPA and TCPA, institutional partner collaboration, and quantitative and qualitative reporting. The role continuously improves outreach channels, prioritization, messaging, and operational processes to increase student re-engagement and successful return to enrollment.

Serve as a BRUNT brand ambassador by engaging customers across communication channels, resolving issues, meeting satisfaction and response-time targets, providing product guidance, analyzing feedback trends, and recommending customer-experience improvements. The role requires strong communication, empathy, organization, multitasking, technical proficiency with multiple platforms, and flexibility for scheduled holiday coverage. It is fully remote but limited to applicants residing in specified U.S. states.

Manage startup and takeover retirement plan onboarding from project initiation through first contribution. Responsibilities include collecting and validating plan data, drafting plan documents, coordinating recordkeeper setup, reviewing payroll and employee census information, managing required notices, communicating with clients and advisors, tracking milestones, and escalating issues. The role also supports process improvement, regulatory compliance, and AI-driven workflow automation while maintaining accurate records and meeting service-level deadlines.

Leads global growth strategy and business operations for Airbnb Experiences. Owns demand strategy across priority markets, drives cross-functional programs, translates analytics into operational plans, and aligns product, finance, marketing, supply, communications, and other teams. Develops go-to-market initiatives, tests growth experiments, improves processes, prioritizes investments, and influences stakeholders to scale new business initiatives efficiently.