Top Customer Success Jobs in Raleigh, NC

The Reliability Success Manager will drive customer growth, retention, and expansion by establishing trusted relationships with technical project leads, facilitating training and onboarding, monitoring customer success, and collaborating with product teams to enhance the Augury platform.

As a Technical Implementation Specialist, you will serve as the primary technical resource for large provider groups, leading Health System integration projects, coordinating efforts across teams, and ensuring effective onboarding and support experiences for enterprise clients while optimizing integration processes.

The Associate Customer Education Manager will design, develop, and deliver engaging training for Pendo users and administrators. Responsibilities include creating course materials, managing development projects, evaluating learning outcomes, and updating content based on user feedback. They will work closely with subject matter experts to ensure accuracy and effectiveness in teaching methodologies.

The Manager of Customer Education will lead a team focused on developing live and on-demand educational programs for Pendo users. Responsibilities include overseeing the education roadmap, creating content, managing performance metrics, and enhancing user experience through training initiatives. The role demands collaboration and strong management skills to adapt programs based on evolving business needs.

The Sr. Customer Success Manager will partner with customers to enhance their experience and drive business value using Pendo's technology. Responsibilities include managing customer portfolios, conducting business reviews, creating success plans, and advocating for customer needs internally. The role requires a deep understanding of customer objectives and project management to ensure account success and retention.

The Enterprise Customer Success Manager will drive customer success and retention for the enterprise segment by building strong relationships with customers, understanding their needs, and helping them achieve their goals using software products. Responsibilities include conducting product demonstrations, monitoring key performance indicators, resolving customer issues, and mitigating churn. The ideal candidate has 5+ years of customer success experience in a software company, with 2+ years specifically in B2B SaaS/software managing an enterprise book of business. They should have strong communication skills, experience with data-driven decision-making, and the ability to work in a fast-paced environment.

The Quality Customer Support Administrator at Novanta focuses on managing customer complaints about products, including processing Return Merchandise Authorizations (RMAs), communicating with interdisciplinary teams, and managing purchase orders. Key responsibilities include evaluating RMAs, issuing credit memos, producing evaluation reports, and engaging effectively with various departments to resolve customer concerns.

The Senior Continuous Improvement Specialist will identify improvement areas, optimize processes, and lead change initiatives within the organization. Responsibilities include facilitating teams to solve complex problems, communicating change management plans, providing training on continuous improvement methodologies, and implementing the Novanta Growth System to enhance operational efficiency and quality.

Quality Review Specialist- Expert responsible for overseeing IT technical documents and deliverables. Must have 4 years of experience in software lifecycle, software releases/testing, SQL, and managing software workflow and reports. Preferred skills include Mainframe environment, Tableau, SharePoint, Power BI, and technical writing.

Monitor and troubleshoot network issues in a 24/7 NOC environment, communicate with technicians and customers, track problems to resolution, and maintain SLA's. Requires strong technical skills in operating systems, networking, firewalls, switches, and strong documentation abilities.

The Client Representative will connect donors with non-profit organizations, enhance brand visibility, conduct fundraising presentations, manage schedules, resolve client issues, and handle related tasks. A positive attitude and strong people skills are essential for success.