Top Customer Success Jobs in Raleigh, NC
The Quality Customer Support Administrator at Novanta focuses on managing customer complaints about products, including processing Return Merchandise Authorizations (RMAs), communicating with interdisciplinary teams, and managing purchase orders. Key responsibilities include evaluating RMAs, issuing credit memos, producing evaluation reports, and engaging effectively with various departments to resolve customer concerns.
The Senior Continuous Improvement Specialist will identify improvement areas, optimize processes, and lead change initiatives within the organization. Responsibilities include facilitating teams to solve complex problems, communicating change management plans, providing training on continuous improvement methodologies, and implementing the Novanta Growth System to enhance operational efficiency and quality.
Quality Review Specialist- Expert responsible for overseeing IT technical documents and deliverables. Must have 4 years of experience in software lifecycle, software releases/testing, SQL, and managing software workflow and reports. Preferred skills include Mainframe environment, Tableau, SharePoint, Power BI, and technical writing.
Monitor and troubleshoot network issues in a 24/7 NOC environment, communicate with technicians and customers, track problems to resolution, and maintain SLA's. Requires strong technical skills in operating systems, networking, firewalls, switches, and strong documentation abilities.
The Client Representative will connect donors with non-profit organizations, enhance brand visibility, conduct fundraising presentations, manage schedules, resolve client issues, and handle related tasks. A positive attitude and strong people skills are essential for success.
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As a Customer Success Manager at Relay, you will manage a portfolio of enterprise customer accounts and provide onboarding, support, and upselling of Relay products. You will serve as the subject matter expert on Relay products and act as the voice of the customer, communicating their needs to the internal teams. You will also monitor analytics and reporting for your portfolio and assist in troubleshooting sales demos and handling device replacements and returns.
As a Senior Implementation Specialist at Lucid Software, you will provide excellent onboarding experiences for customers, understanding their business objectives to support successful implementation of Lucid products. You will engage with stakeholders to deliver customized technical solutions, scope projects accurately, and re-engage with customers post-implementation for further initiatives, ensuring effective collaboration with revenue teams.
The Sr. Customer Success Manager at Lucid Software will manage a portfolio of strategic accounts, ensuring customers achieve maximum value from the Lucid Suite. Responsibilities include developing customer strategies, building relationships, managing accounts, and resolving issues to enhance customer satisfaction and loyalty.
As a Reimbursement Specialist at McKesson, you will provide reimbursement support in a fast-paced contact center, interact with commercial payers for insurance verification, and facilitate prior authorization processes. A solid understanding of insurance plans and Medicare/Medicaid is required, along with project management skills for specific programs.
The Procurement Specialist at Flowserve will focus on purchasing subcontracted components and services, ensuring optimal conditions in price, quality, and delivery timelines. Responsibilities include executing Just-in-Time principles, negotiating with suppliers, managing stock levels, and improving supplier relationships to support the company's profitability and delivery goals.
The HRIS Specialist will lead and maintain HR systems, including Workday and Lever. Key responsibilities include supporting HR projects, managing system upgrades, conducting UAT testing, ensuring data integrity, and developing reports. The role also involves engaging stakeholders to improve processes and ensuring global compliance in HR systems.
As a Contracts Specialist, manage and administer various contract types for commercial and government clients. Ensure compliance with contract deliverables, monitor risks, negotiate proposals, and draft contracts. Collaborate with project teams to resolve issues and provide management updates on contract performance.
The Customer Support Representative processes customer quotes, orders, and inquiries via phone, fax, or email, ensuring satisfaction while meeting revenue goals. Responsibilities include managing order processes using SAP, communicating with customers, correcting inaccuracies, liaising with vendors, processing returns, and recommending improvements based on feedback.
Top Companies in Raleigh, NC Hiring Customer Success Roles
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