Top Tech Jobs & Startup Jobs in Raleigh-Durham, NC

Lead the architecture and technical direction of Forward Financing’s core fintech platform. Design scalable distributed backend systems, guide cross-team initiatives, establish engineering best practices, resolve incidents, and mentor engineers. The role owns the technical roadmap and architectural vision while partnering across teams to improve reliability, observability, code quality, and delivery. Ruby on Rails expertise is required, along with strong communication, influence, agile development experience, and a broad backend or full-stack perspective.

Own and scale Customer Success operations by improving Salesforce CRM management, customer lifecycle visibility, playbooks, workflows, reporting, onboarding, training, and operating rhythms. Develop scalable processes for implementation, customer health, renewals, expansions, and business reviews. Lead incentive structures, automate manual workflows, maintain knowledge resources, and drive cross-functional operational projects across Customer Success, Implementation, Product, Sales, Marketing, and Operations.

Shape legal AI products by designing evaluations, validating AI outputs, translating legal workflows into product requirements, and turning customer feedback into product improvements. Partner with Engineering, Product, Design, and GTM teams from discovery through launch. Provide legal expertise, define quality standards, create evaluation metrics, and guide roadmap decisions for AI experiences used by in-house legal teams.

Administer and improve Salesforce across Sales, Investment Support, and Investment Operations. Responsibilities include gathering requirements, managing projects, designing and troubleshooting Flows, configuring Salesforce components and security, supporting deployments and sandbox environments, conducting root-cause analysis, maintaining documentation, and implementing release-related changes. The role also contributes to compliance checks, integrations, and cross-functional Salesforce initiatives.

Coach approximately 20 AI fellows across multiple host organizations through production engineering work. Responsibilities include reviewing pull requests, providing written feedback, conducting 1:1s, leading milestone reviews, delivering curriculum modules, facilitating technical sessions, supporting assessments, identifying cohort-wide issues, and escalating technical or performance risks. The role requires AI-native engineering practices, strong asynchronous communication, and occasional evening sessions across U.S. time zones.

Own strategy, renewals, expansion, and executive relationships for major enterprise bank and credit union accounts. Drive customer outcomes, retention, product adoption, and revenue growth while coaching Associate GMs. Partner with Product and Engineering to translate feedback into product requirements, use data to identify risks and opportunities, and manage high-level commercial and operational priorities.

Maintains and troubleshoots server, storage, networking, cabling, and power hardware across a large-scale production data center fleet. Writes Python automation scripts, reviews logs and alerts, performs diagnostics, supports deployments, builds hardware health dashboards, coordinates with DevOps, supply chain, and vendors, and assists with hardware evaluation and reliability improvements. Requires on-call availability and travel to data center sites.

Owns the post-sales lifecycle for enterprise customers, serving as their primary advocate and coordinating onboarding, adoption, value realization, renewals, escalations, and issue resolution. Develops success plans, monitors account health, drives product usage, manages cross-functional teams, communicates with executive stakeholders, and delivers proactive recommendations and root cause analyses. Requires strong enterprise account management, escalation leadership, communication, and collaboration skills, with occasional travel and flexibility outside standard business hours.

Own application security for backend services, APIs, cloud infrastructure, and edge systems handling financial transactions. Responsibilities include validating red-team findings, assigning severity, hardening services, implementing WAF and rate-limiting defenses, creating automated security configuration checks, expanding pull-request security gates, reviewing architectures, managing attack-surface coverage, and evaluating security tools. The role also partners with engineers and Security Operations to drive effective remediation.

Own the full enterprise sales cycle for Vibes Connect and RCS Studio, from prospecting and discovery through closing six-figure deals. Generate outbound pipeline, manage forecasts, conduct solution demonstrations, translate technical API and messaging capabilities into business value, and build relationships with enterprise brands. Track performance in HubSpot, collaborate with stakeholders, and consistently exceed sales targets in a remote, fast-paced environment.