Top Tech Jobs & Startup Jobs in Raleigh-Durham, NC

Lead ownership and continuous improvement of assigned customer journey stages. Drive cross-functional CX initiatives from analysis through delivery, monitor journey KPIs, perform root-cause analysis, maintain CX backlog and documentation, embed VoC insights, and deliver executive reporting to improve satisfaction, loyalty, and operational outcomes.

Lead the CRM product vision and roadmap to unify customer experience across Sales, Service, Contact Center, and Retail. Own requirements, backlog, integrations, data standards, and change management. Partner with stakeholders, engineering, and D&A to deliver CRM enhancements, ensure data quality, measure success, and drive adoption and readiness for frontline teams.

Support Learning Services by executing LMS builds, content administration, enrollments, reporting, quality checks, and learner support following SOPs. Track requests, escalate complex issues, and maintain documentation to ensure timely, accurate delivery of training programs.

Manage Western US territory for Hughes Safety Showers, performing direct consultative sales, account management, new account acquisition, regional sales planning, pricing, and trade show support. Heavy customer-facing activity (up to 80% of time) and frequent travel (60–70%). Build relationships with distributors and customers to grow sales and roll out new products while maintaining accurate pricing and activity records.

Own and optimize paid media across search, social, retail media and emerging channels. Manage a six-figure monthly budget, run analytics and testing to improve funnel KPIs and ROAS, oversee retail media (including Amazon), create dashboards, implement tagging/tracking with martech, collaborate with creative/web teams, and leverage AI tools for copy and optimization.

Trusted technical advisor for strategic customers to deploy, operate, and scale LanceDB. Lead onboarding, architecture reviews, and performance tuning; troubleshoot distributed-system issues; build dashboards and enablement; collaborate with sales engineering and product/engineering to influence roadmap and resolve escalations; contribute runbooks, tooling, and processes for post-sales success.

Serve as technical lead in pre-sales: architect and demo LanceDB solutions for RAG, vector search, and ML pipelines; run discovery sessions, build POCs, onboard partners, and relay customer feedback to product and engineering.

Lead technical partner enablement and co-delivery for LanceDB: onboard and train partner engineers, run PoCs and architecture reviews, author reference architectures and deployment blueprints, relay partner feedback to product, and support GTM and thought-leadership activities to scale partner integrations.

Lead architecture and productionization of NLP, voice, and ML systems; mentor engineers; integrate AI features with backend services on AWS; build evaluation, monitoring, and responsible-AI safeguards; drive AI strategy and technical vision.

Lead design and operationalization of enterprise data governance for insurance data across cloud and on-premises estates. Define operating models, stewardship, policies, data standards, quality frameworks, metadata/lineage, tooling, and MDM. Partner with business, actuarial, underwriting, claims, compliance, and tech teams to improve data trust, compliance, and reporting.

Individual-contributor sales leader tasked with hunting and closing large (>$10M), multi-year L&A deals with top 100 US insurers. Build CXO relationships, position/ negotiate/close agreements, and manage bids, partners, and contracts to deliver operations, platform, digital and CX transformation solutions.

Manage the full expert lifecycle for a global network of linguists and AI data specialists: source, vet, test, onboard, and maintain the expert database. Run sourcing campaigns, design assessments, coordinate with Production/Revenue, analyze pipeline gaps, streamline processes, and train junior team members to ensure high-quality, multilingual and multimodal talent availability.

Lead product strategy and execution for data and AI platforms, driving GenAI/LLM initiatives, cross-functional collaboration, responsible AI governance, experimentation (A/B testing), measurement of model impact, and mentoring product teams to embed scalable ML capabilities into clinical and member experiences.

Lead customer marketing campaigns to drive product adoption, advocacy, and expansion. Build customer stories, manage a reference/advocacy program, and partner with Product, CS, and Sales. Own analyst relations strategy and execution: briefings, evaluations, intelligence tracking, and maintaining relationships with Gartner, Forrester, IDC, and other analysts.

Perform QA reviews of moderate-to-complex residential and commercial flood claims, ensure compliance with NFIP/SFIP guidelines, provide feedback to independent adjusters, and support catastrophe surge operations. Utilize estimating best practices and tools such as Xactimate and XactAnalysis.