The Service Delivery Manager at Braze will manage customer onboarding, ensuring clients realize value from their investment. This role involves understanding client needs, coordinating with internal teams, delivering training, and advocating for customer use cases to product development.

As a Sales Productivity Manager, you will oversee the onboarding and ramp-up processes for new go-to-market hires. Your responsibilities include facilitating workshops, managing training content, engaging with new hires, tracking onboarding KPIs, and collaborating with cross-functional teams to enhance onboarding experiences and ensure alignment with business goals.