The Director of Project/Process will lead process innovation and improvement across multiple operational services workstreams, especially focusing on optimizing quality, delivery, and costs. Responsibilities include designing and executing change initiatives, managing multiple projects, analyzing data, and delivering presentations. The role also involves collaboration with global teams and the execution of training programs regarding new processes.

The Senior IT Project Manager will lead critical IT projects within the IT PMO, working closely with key stakeholders to ensure project objectives are met. Responsibilities include managing complexity, driving projects to completion, preparing execution plans, and improving business processes through strategic leadership.