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Prepare and send closing instructions within 24 hours of assignment, verify underwriting/funding conditions, review and approve final CD, ensure state and federal compliance, examine final closing documents, request wire release, upload final CD and instructions, and provide customer service to internal and external clients.

Provide inbound/outbound phone, email, and chat support to customers. Resolve issues with first-contact focus, update customer records, explain products/services, escalate as needed, and support process improvements and team collaboration.

Design and implement production-ready robotics software across high- and low-level stacks. Build modular architectures, motion planning and control, kinematics and solvers, hardware interfaces, high-fidelity simulation, fault handling, and lead technical roadmaps for deterministic robotic navigation in manufacturing environments.

Welcome and greet showroom visitors, answer and route phone calls, keep front desk and lounge tidy, perform light administrative tasks and data entry, handle basic cashiering (payments, refunds, receipts in CDK Global), and support the office team as needed.

Own inbound support via Intercom, provision accounts and territories, triage and escalate bugs with clear repro steps, resolve billing issues, build a self-serve knowledge base, configure support platform features (help center, workflows, bots), and deliver one-off trainings to reduce repetitive tickets.

Design, deliver, and maintain end-to-end training programs for Claims operations including onboarding, refresher/upskilling courses, e-learning and simulations, LMS/KM administration, SME coordination, and evaluation of training effectiveness to ensure floor readiness.

Serve as a Product Owner translating business and customer needs into technical requirements, managing backlogs, writing user stories and process flows, collaborating with scrum teams through the product lifecycle, performing data-informed analysis, and supporting implementation, testing, training, and ongoing system maintenance.

Drive hotel catering, banquet, and group sales by soliciting new accounts, servicing clients, meeting revenue and solicitation goals, conducting sales tours, monitoring market trends, and supporting promotions and hotel operations to maximize revenue.

Manage operational ownership of pooling programs (CHEP, PECO, others), leading implementation, standards, asset accountability, compliance, financial reconciliation, performance reporting, and cross-functional coordination while supporting customers, poolers, and field execution across the network.

Provide administrative and client support to teams, draft initial work for review, collect and monitor client success data, assist with new business development, and help keep day-to-day project work on track in a remote/hybrid environment.