Top Operations & Support Jobs in Portland, OR

Lead Tier 3 technical and integrations support, build and manage senior SME teams, own enterprise escalation management, improve SLAs and diagnostics, partner with Engineering and Product to resolve root causes and drive operational efficiencies.

Investigate health insurance claims to identify recoverable losses from third parties, document findings in systems, negotiate with members/adjusters/attorneys, review contracts, prepare expense spreadsheets, and process recovery payments.

Configure and validate client benefit setups, manage eligibility files and integrations, ensure claims processing readiness, support go-lives and rollovers, collaborate with onboarding, product, and engineering, and maintain configuration documentation and process improvements.

Manage all phases of subcontract administration including acquisition planning, cost analysis, negotiations, compliance, and closeout. Support proposal evaluations and maintain subcontract files, coordinating with various internal and external stakeholders.

Lead data management for client migrations by validating and documenting client information, coordinating setup with stakeholders, maintaining audit-ready records, communicating conversion changes to clients, supporting special projects, improving processes, monitoring performance, and escalating risks to resolution.

Provide high-trust executive support to the CIO and two VPs: manage complex calendars across time zones, coordinate travel, prepare briefs and agendas, take notes and track follow-ups, handle expenses and administrative tasks, triage Slack and inbound requests, and collaborate with a tight-knit EA team in a fast-paced remote environment.

Provide bilingual (English/Spanish) technical support to merchants, troubleshooting POS systems, payment processors, networking, Windows and iOS issues via phone and email. Manage escalations, collaborate with sales and product teams, maintain/update documentation and support collateral, and deliver high customer satisfaction while working flexible hours and meeting connectivity requirements.

Implement and optimize GTM systems across sales and marketing: integrate CRMs, automate lead generation/enrichment, build dashboards, support outbound campaigns, maintain data pipelines, and troubleshoot GTM tools to improve pipeline efficiency.

Serve as liaison between business and technical teams to optimize Salesforce CRM and Experience Cloud, gather and translate requirements into user stories, support integrations and enhancements, drive process and workflow improvements, and align system configuration with business needs to improve customer experience and enable data-driven decisions.

Lead backend employee benefits operations, managing carrier appointments, agency systems administration, data integrity, workflows, SLAs, and escalations. Drive project management for integrations, book rolls, and onboarding, deliver training and documentation, partner cross-functionally to improve processes and enable sales and account teams.