Top Operations & Support Jobs in Portland, OR

Own the technical and automation engine for the go-to-market organization. Drive the GTM technology roadmap, automate workflows, translate business needs into technical requirements, oversee UAT, establish data governance and dashboards, and lead enablement and change management. Partner with Marketing, Sales Operations, Customer Adoption, and Data & Analytics to improve customer lifecycle processes and revenue execution.

Own the annual GTM planning cycle, including capacity modeling, territory design, quota setting, incentive compensation, and Salesforce deployment. Govern sales compensation data, territories, and quotas while partnering with Sales, Finance, IT, and Business Applications. Lead GTM systems roadmaps, automation initiatives, and cross-functional projects to improve scalability, accuracy, and operational efficiency.

Investigate and manage workers' compensation and related commercial claims: gather facts, evaluate compensability and liability, estimate loss costs, negotiate settlements within limits, update files, and follow loss management techniques. Participate in training, mentoring, and on-the-job development.

Provides technical support for Milestone video management software through phone, email, and chat. Responsibilities include troubleshooting installations, configurations, networking, databases, storage, and integrations; documenting cases; communicating status updates; escalating complex issues; and maintaining strong customer and partner experiences. The role requires familiarity with Windows Server, Active Directory, IIS, PowerShell or Linux, IPv4 networking, SQL Server, and enterprise storage technologies.

Leads high-urgency incident response from detection through resolution, coordinating engineers and stakeholders, managing response bridges, communicating business impact, documenting timelines, supporting post-incident reviews, analyzing incident trends, and improving response processes and reporting. Participates in an after-hours on-call rotation.

Build and lead Apollo’s Partner Operations function within Revenue Operations. Own partner operating models, systems architecture, data quality, attribution, reporting, lifecycle instrumentation, deal registration, commercial operations, and revenue-share coordination. Translate partnership strategy into scalable processes and cross-functional requirements across Systems, Data, Finance, Legal, and Partnerships. Use analytics, automation, and AI to improve partner performance, operational efficiency, and revenue visibility.

Own end-to-end business systems analysis for Salesforce CPQ, Revenue Cloud, and the Quote-to-Cash ecosystem. Gather requirements, define processes, conduct fit-gap analysis, design scalable solutions, plan and execute testing, document workflows, train users, and provide post-launch support. Analyze data, assess downstream impacts, facilitate Agile ceremonies, and use AI tools and Salesforce AI capabilities to accelerate delivery and improve seller and partner experiences.

Provides high-level executive support to the SVP of Revenue Operations, including complex calendar management, domestic and international travel coordination, expense management, briefing preparation, meeting support, stakeholder communication, action-item follow-through, onboarding, and process improvement. The role requires exceptional discretion, organization, judgment, communication, and adaptability while supporting a distributed executive leadership environment.

Chief of Staff to the Enterprise GM, responsible for developing multi-year strategies, aligning executives and functions, improving operating models and governance, and leading complex organizational transformation. The role provides executive counsel, synthesizes cross-functional insights, guides resource allocation, strengthens collaboration, and addresses systemic organizational challenges. Success requires strategic thinking, operational excellence, organizational design expertise, executive presence, and experience driving results in B2B, preferably SaaS, revenue organizations.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.

Leads operational readiness for absence, leave, disability, and paid family leave programs. Manages teams, advises senior leaders, oversees compliance and quality, and drives migrations, system implementations, process changes, training, stakeholder engagement, testing, risk mitigation, and post-launch performance. Provides subject matter expertise on FMLA, ADA, state leave laws, PFML, disability programs, and ERISA while developing workforce capabilities and continuous improvement strategies.