Top Customer Success & Experience Jobs in Pittsburgh, PA

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

Serve as product expert working with Account Managers to perform needs analysis, configure/demo solutions for existing customers, maintain demo environments, create presentation materials, map customer requirements to product features, and liaise with internal teams to support upgrades and implementations.

The Senior Account Manager at SmithRx ensures client satisfaction and retention by managing Tier 1 clients, developing success plans, and collaborating across teams to resolve issues.

As a Solutions Architect, you will lead integrations between Brightflag and customer systems, translating requirements into integration designs, managing projects, and driving best practices for integration workstreams.

The Customer Experience Manager will advocate for clients, foster product adoption, resolve issues, and collaborate with teams to enhance user satisfaction post-implementation.

The Technical Account Consultant supports customers by maximizing value from the Orgvue platform, providing configuration support, solving user queries, and collaborating with account teams to improve usage.

Lead cloud-based DMS onboarding and training for dealerships, configure SaaS workflows and integrations, manage implementation teams and milestones, document runbooks, mitigate risks using tools like Jira or Salesforce, collect user feedback, and drive customer adoption through intensive product certification and change management.

Design and scale renewals workflows and automation, own renewal lifecycle for a book of business, drive retention and expansion, lead negotiations and contract amendments, strengthen forecasting and data integrity, and partner cross-functionally to build durable renewal processes and reporting.

Lead and scale enterprise account management to drive retention, renewals, expansion, upsell and net revenue retention. Build high-performing teams, own forecasting and renewal processes, manage strategic enterprise relationships, collaborate cross-functionally to increase product adoption and customer health, and represent Keeper in executive customer engagements and industry events.

Manage and expand customer relationships, drive upsell opportunities, partner with Customer Success Managers, and maintain accurate Salesforce records.