Top Customer Success & Experience Jobs in Pittsburgh, PA

Serve as the primary customer contact through email, chat, and video calls, resolving product and technical questions. Troubleshoot workflows, escalate issues, report customer insights, improve support processes, create documentation, identify recurring trends, and support new feature rollouts. The role requires clear communication, problem-solving, initiative, and familiarity with support or CRM tools in a fast-growing B2B SaaS environment.

Manage strategic customer accounts as a trusted advisor, supporting onboarding, contact migration, campaign and automation setup, troubleshooting, dashboard reviews, QBRs, and quarterly goal-setting. Develop digital marketing strategies to increase merchant revenue, provide best practices and product guidance, respond to client questions, support renewals, and relay customer feedback to Product and Engineering. The role requires strong communication, independent time management, ecommerce and marketing knowledge, and familiarity with customer success and SaaS tools.

Serve as first point of contact for clients, troubleshoot and resolve application and workflow issues, own tickets from intake to resolution, escalate when needed, communicate status clearly, and maintain product knowledge to proactively prevent and resolve problems.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Lead strategy and execution for Technical Account Management (TAM) operations across Services and Customer Success. Own systems, automation, planning, forecasting, quality, and insights; design and operate AI-driven workflows and agentic automation; drive capacity planning, renewals forecasting, and service quality; influence cross-functional stakeholders and scale operational capabilities to improve retention, revenue, and CX outcomes.

Manage technical onboarding and migrations for brand partners on the LTK platform and affiliate networks. Troubleshoot semi-technical issues, verify financial transactions, educate stakeholders, monitor program settings, create documentation, and collaborate cross-functionally to improve processes and client satisfaction.

Lead multiple large, Salesforce-centric enterprise implementations of the Revenue.io platform. Manage project plans, customer communications, configuration, training, change management, issue resolution, cross-functional coordination, and drive adoption and upsell identification.

Work with a portfolio of Cloud Solution Provider partners to benchmark support maturity, co-author joint execution plans, deliver technical briefings and enablement, drive partner self-sufficiency and case deflection, reduce escalations to Microsoft, and orchestrate cross-functional account teams to improve partner support operations.

Owns partner support capability assessments, execution planning, enablement, and operational improvement programs across Azure, Microsoft 365, and identity and security. Advises Cloud Solution Provider partners on support maturity, case deflection, self-resolution, incident management, and escalation reduction. Coordinates Customer Success Account Managers, Service Managers, architects, and partner teams while tracking outcomes and delivering technical briefings, proactive services, and support best practices.

Serve as delivery leader and strategic partner to enterprise customers to execute Customer Success Contracts, orchestrate cross-functional programs, drive cloud adoption and consumption, manage account planning and renewals, identify growth opportunities, mitigate blockers, lead delivery teams, and apply intermediate technical and service-management expertise to achieve customer outcomes.