Top Customer Success & Experience Jobs in Pittsburgh, PA

Manage assigned accounts focusing on client trend management, strategic plan development, and maintaining client relationships. Handle contract renewals, ensure compliance, and lead the client services team. Provide presentations and implement strategies for client growth while monitoring performance guarantees and addressing client inquiries promptly.

The Principal Consultant serves as a strategic advisor to Power and Renewables clients, driving product adoption, workflow integration, training, engagement, renewals, and retention. Responsibilities include developing account strategies, presenting analytics, facilitating onboarding and learning events, identifying stakeholders and business value drivers, gathering product feedback, supporting sales pursuits, and expanding client relationships. The role requires knowledge of the energy transition and the ability to explain technical concepts to diverse client audiences.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Leads a technical product support team responsible for resolving complex Zscaler product issues, managing customer and account escalations, and improving support processes. The role develops technical talent, drives training initiatives, monitors CSAT, NPS, time-to-resolution, and escalation metrics, and partners with stakeholders to improve customer satisfaction and operational efficiency.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Own a portfolio of fewer than 20 strategic accounts, driving retention, expansion, renewals, and multi-year growth. Build executive relationships, lead strategic reviews, negotiate complex commercial terms, forecast revenue, and maintain account health metrics. Partner with Forward Deployed Engineers to connect technical outcomes with commercial growth, influence internal product priorities, and introduce new capabilities. The role requires periodic travel to strategic customers and industry events.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.