Top Customer Success & Experience Jobs in Pittsburgh, PA

The Dealer Success Manager collaborates with dealership stakeholders to drive sales and adoption of Navigator Platform through training and strategic support.

Manage assigned accounts focusing on client trend management, strategic plan development, and maintaining client relationships. Handle contract renewals, ensure compliance, and lead the client services team. Provide presentations and implement strategies for client growth while monitoring performance guarantees and addressing client inquiries promptly.

Lead the strategy for customer success and growth in Coupa Pay, ensuring customer satisfaction, adoption, and transactional volume while guiding major clients through digital payment transformations.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals and expansion. Own lifecycle from onboarding to renewal, use data and internal tools to measure health and utilization, take corrective actions, forecast risk and growth, and build trusted advisor relationships with senior technology leaders.

Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.

Own end-to-end renewal negotiations for strategic, high-value consumption-based accounts. Forecast usage-driven renewals, build pricing and packaging, defend value with data, identify expansion opportunities, and quarterback cross-functional deal strategy to prevent churn and capture growth.

Plan, configure, test, and launch software solutions for dealer clients; act as primary client contact; manage multiple implementations, escalations, risks, and handoffs; collaborate with Project Management and Training; validate system settings and troubleshoot product issues to ensure successful onboarding and client satisfaction.

Serve as the post-launch General Manager for major airport partners, ensuring deep integration of Metropolis Vision and related products into airport financial, operational, and commercial systems. Drive revenue growth, upsell/cross-sell, lead executive business reviews, translate client needs into product priorities, and ensure audit-ready financial transparency across platforms while liaising between airport stakeholders and internal teams.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Lead Samsara's AI-first CX intelligence function by designing and operating VoC programs, owning Qualtrics and a unified customer intelligence platform, deriving LLM-powered insights, building closed-loop processes, driving cross-functional CX improvements, implementing AI tooling, and hiring and developing a high-performing team to convert customer feedback into measurable business outcomes.