Top Customer Success & Experience Jobs in Pittsburgh, PA

Assists Financial Advisor(s) with client service and operational activities, schedules appointments, manages account information, and provides support to branch staff.

The Senior Associate will lead customer transformation projects, enhance client relationships, mentor junior staff, and implement omnichannel strategies to improve customer service effectiveness.

Manage inbound customer calls, verify claims, document details, prepare daily reports, and escalate issues for timely resolution.

Lead the strategy for customer success and growth in Coupa Pay, ensuring customer satisfaction, adoption, and transactional volume while guiding major clients through digital payment transformations.

As an Enterprise Support Manager Intern, you'll lead a team to enhance customer support, drive operational best practices, and foster a culture focused on customer satisfaction and team development.

The Customer Care Advocate assists customers with insurance inquiries via phone and digital channels, providing support and resolving complex issues with professionalism. Requires customer service experience, operates within guidelines, and utilizes AI tools for efficiency, ensuring compliance and accuracy in documentation.

The District Manager Parts and Service drives aftersales performance, partners with dealerships to improve customer satisfaction, and grows revenue through data-driven strategies and relationship building.

The Technical Customer Care Specialist I provides support for Dealertrack products, handling customer inquiries and technical issues while maintaining detailed records and ensuring timely ticket closure.

Manage technical onboarding for new Mission Cloud customers, handling requirements, project managing, and ensuring quality experience across teams.

Manage a team of Technical Account Managers, enhancing customer success through strategic leadership, collaboration, and effective case resolution in the cybersecurity sector.

The Principal Deal Review Consultant optimizes deal structures, ensures revenue compliance, and drives deal execution to support growth and operational efficiency.

The Customer Value Architect drives customer onboarding, adoption of Falcon Flex, and ensures value realization while minimizing churn. They partner with sales to address cybersecurity needs, conduct business value analyses, and maintain relationships with key decision-makers in enterprise accounts, requiring up to 40% travel.