Top Customer Success & Experience Jobs in Pittsburgh, PA

Serve as primary contact for new clients during first 30-90 days, deliver virtual one-on-one training, identify needs and proactively resolve roadblocks, maintain accurate client records across platforms, and drive adoption and long-term retention through relationship-building and consultative support.

Serve as the primary technical and strategic contact for large retail advertisers, driving adoption of performance products and best practices. Partner with sales, product, and engineering to optimize campaigns, troubleshoot technical revenue blockers, scale automated solutions, and translate complex ad tech processes for non-technical stakeholders to improve client ROI.

Serve as the technical post-sales contact for enterprise customers: drive adoption of JetBrains products, manage technical account relationships, advise on architecture and tooling, advocate customer needs to product and support teams, recommend enhancements, support product evaluations, and collaborate with sales to grow accounts. Requires travel (~25%) and bilingual English with Portuguese and/or Spanish.

Serve as the primary consultative partner for a complex portfolio of financial institution clients using Alkami's Data & Marketing solution. Drive strategy, analyze usage and campaign results, deliver QBRs, build success plans, maintain multi-threaded relationships, identify upsell opportunities, coordinate internal stakeholders, and ensure retention and measurable ROI. Travel up to 25%.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Own relationships for 40–50 mid-market GovCon accounts to drive adoption and value from an AI-driven proposal platform. Execute value plans, deliver business reviews, monitor account health, surface risks, enable expansions, train users, partner with Account Managers, and translate customer feedback into product input.

Provide bilingual (Spanish/English) support to merchant partners via inbound/outbound calls, chats, and emails. Manage merchant relationships, resolve account/application questions, perform back-office tasks (funding, reports), surface trends internally, and deliver high-quality customer service in a fast-paced remote environment, including nights and weekends.

Serve as the strategic client partner for fund administration accounts: own senior relationships, drive revenue expansion and upsells, coordinate cross-functional teams, lead client health programs and business reviews, manage escalations and remediation, and represent clients internally and externally to ensure service excellence and alignment.

Serve as the primary support contact for partner veterinary practices: respond to inbound requests via email/phone/chat, troubleshoot billing and platform issues, maintain support records, create self-serve content, escalate bugs to Product, and collaborate cross-functionally to improve the client experience.

Own the post-sale client lifecycle for insurance agencies: onboard clients, analyze performance data to diagnose process vs. marketing problems, improve operational efficiency, drive retention and account expansion, and act as a strategic consultant to increase revenue and product adoption.