Top Customer Success & Experience Jobs in Pittsburgh, PA

Own the support queue, diagnose and reproduce customer issues, drive to root causes, submit bug-fix PRs, and act as the technical voice of customers to engineering to ensure product success.

Manage a portfolio of publisher partners in the education vertical using CloudControlMedia's CCMP. Analyze performance data, recommend optimization plans, coach partners on self-service, coordinate cross-functionally, build executive relationships, and drive revenue growth. Travel ~10%.

Own post-go-live customer relationships to drive adoption, engagement, and renewal. Assess customer workflows/configuration, run strategic reviews, monitor health metrics, address risks, identify expansion opportunities, surface data-driven insights, and advocate product improvements. Travel to customer sites and conferences up to 25%.

Serve as the primary technical and strategic contact for large retail advertisers, driving adoption of performance products and best practices. Partner with sales, product, and engineering to optimize campaigns, troubleshoot technical revenue blockers, scale automated solutions, and translate complex ad tech processes for non-technical stakeholders to improve client ROI.

Manage a book of laundromat accounts, drive product adoption and revenue through upsells and feature implementation, conduct lifecycle check-ins, support onboarding handoffs, funnel client feedback to product, and collaborate cross-functionally to ensure customers transact via the Cents POS platform.

Manage and grow a portfolio of publisher partners within the companys real-time performance acquisition platform. Analyze performance data, recommend optimizations, build executive relationships, coordinate cross-functional teams, coach partners on self-service, and drive strategic initiatives to increase clicks, calls, and leads. Occasional travel (~10%) and potential team leadership responsibilities.

Lead post-sales experience for enterprise customers: onboarding, renewals, upsells, and strategic account management. Act as trusted advisor, drive product adoption and value realization, coordinate cross-functional teams, resolve account issues, and use data to inform customer strategy and growth.

Serve as the primary technical contact for partner integrations: review partner docs (including MISMO), map data, advise product managers, coordinate testing-to-launch certification, troubleshoot integrations, and support the implementations team to ensure smooth partner and customer integrations.

Serve as primary client contact to support implementations, nurture relationships, present program value, ensure contractual delivery, coordinate internal teams, identify upsell opportunities, engage community members, and travel to client sites up to 25%.

Manage full lifecycle relationships with large customers to drive retention and expansion. Develop success plans, lead cross-functional projects, act as primary customer contact, surface opportunities with Sales and Implementation, and help create client success stories and references.