Top Customer Success & Experience Jobs in Pittsburgh, PA

Own full client onboarding and implementation lifecycle for SaaS platforms. Configure systems, manage integrations and data migrations, drive fast go-lives, run trainings, troubleshoot issues, and build scalable templates and playbooks while partnering with Sales, Product, and Engineering.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Lead and advise customers through migrations from Google Workspace, Exchange, Box, Dropbox, and file shares to Microsoft 365 (Exchange Online, OneDrive, SharePoint). Assess requirements, design migration strategies, coordinate delivery teams and partners, mitigate risks, optimize migration throughput, and develop reusable playbooks. Influence product and tooling improvements and drive adoption and customer success across stakeholders.

Own the support queue, diagnose and reproduce customer issues, drive to root causes, submit bug-fix PRs, and act as the technical voice of customers to engineering to ensure product success.

Manage a portfolio of publisher partners in the education vertical using CloudControlMedia's CCMP. Analyze performance data, recommend optimization plans, coach partners on self-service, coordinate cross-functionally, build executive relationships, and drive revenue growth. Travel ~10%.

Own post-go-live customer relationships to drive adoption, engagement, and renewal. Assess customer workflows/configuration, run strategic reviews, monitor health metrics, address risks, identify expansion opportunities, surface data-driven insights, and advocate product improvements. Travel to customer sites and conferences up to 25%.

Serve as the primary technical and strategic contact for large retail advertisers, driving adoption of performance products and best practices. Partner with sales, product, and engineering to optimize campaigns, troubleshoot technical revenue blockers, scale automated solutions, and translate complex ad tech processes for non-technical stakeholders to improve client ROI.

Manage a book of laundromat accounts, drive product adoption and revenue through upsells and feature implementation, conduct lifecycle check-ins, support onboarding handoffs, funnel client feedback to product, and collaborate cross-functionally to ensure customers transact via the Cents POS platform.

Manage and grow a portfolio of publisher partners within the companys real-time performance acquisition platform. Analyze performance data, recommend optimizations, build executive relationships, coordinate cross-functional teams, coach partners on self-service, and drive strategic initiatives to increase clicks, calls, and leads. Occasional travel (~10%) and potential team leadership responsibilities.