Top Customer Success & Experience Jobs in Pittsburgh, PA

The Associate Account Manager maintains customer relationships, makes calls, sells services, and manages account activities to ensure customer retention and increase service penetration.

As Implementation Manager, you will oversee customer deployments of the Odyssey platform, ensure successful implementations, and facilitate communication across teams to enhance customer experience and satisfaction.

Manage strategic service accounts to meet contractual SLAs by coordinating preventive maintenance, start-up/commissioning, emergency repairs, and RCARs. Build account plans and KPIs, present quarterly business reviews, support quotations, review project documentation, and drive continuous improvement while serving as the primary operational contact.

Lead deployment and onboarding of contact center software: gather requirements, design and deploy IVR workflows, train clients, manage UAT and SOWs, coordinate internal teams, handle escalations, provide post-implementation support, and ensure timely delivery and client satisfaction.

Administer and configure Gainsight to optimize customer lifecycle management, map digital customer journeys, create automations, dashboards and surveys, derive data-driven insights, and train stakeholders on Gainsight best practices.

Lead partner-led implementations and retention for Zoom CX by establishing technical standards, enabling partners, monitoring deployment health, and identifying expansion opportunities. Serve as the technical liaison across Product, Engineering, and Partner teams to mitigate churn, support day-2 operations, and translate new product capabilities into partner-driven customer value.

Develop and deliver training programs and e-learning for electron microscopy and analytical instruments. Create learning paths, deliver classroom and virtual instruction, work with cross-functional teams, track progress via skills-passport, and travel to deliver training and customer support.

Lead Spanish-speaking customers through onboarding and implementation of HighLevel. Translate customer needs into implementation plans, manage project timelines, drive adoption, deliver training/webinars, handle basic support during implementations, and collaborate with internal teams to ensure successful product adoption and customer outcomes.

Manage a regional portfolio of dealer accounts to ensure customer satisfaction, drive revenue growth and retention, train clients on the SaaS platform, monitor performance, execute corrective actions, document activities in Salesforce, and support case studies and cross-team coordination.

Administer and configure Gainsight (Journey Orchestrator, Data Designer, rules, dashboards, surveys), map digital customer journeys, analyze data to drive CX improvements, collaborate cross-functionally, train users, manage change communications, and develop reporting and best-practice guides.