Top Customer Success & Experience Jobs in Pittsburgh, PA

The Managed Services Account Manager leads client relationships, coordinates service delivery, advises on technology strategy, identifies growth opportunities, and contributes to internal initiatives within the fintech sector.

Lead client onboarding, training, and adoption for a tax-focused platform. Coordinate implementations, deliver tailored training, design adoption plans, monitor usage, advise on workflow transformation, and relay product feedback to cross-functional teams.

Manage a pooled book of SaaS accounts to drive onboarding, adoption, retention, and growth. Deliver onboarding, training, integrations, and strategic business conversations. Use data from Planhat, Salesforce, and Gong, promote self-serve resources, identify upsell opportunities, and partner with Account Management to influence renewals and expansion.

As a freelance Session Host, you will manage virtual legal proceedings, provide technical support, and communicate with participants for a smooth experience.

The Director of Scaled Customer Success will lead a global team to innovate and implement a digital-first customer success strategy, enhancing customer engagement through automation and AI-driven experiences.

This posting builds a talent community for a future Senior Account Manager role. Candidates should have account management experience (ideally in SaaS, public sector, or transit tech), be mission-driven about mobility/sustainability, and be willing to join a distributed team and attend occasional in-person offsites. Submitting interest puts you first in line when a role opens.

Lead and mentor a US/Canada account management team to drive retention, renewals, expansion, and net retention. Own strategic account plans, Executive Business Reviews, contract negotiations, feature adoption, and cross-functional collaboration to maximize customer value and inform product direction.

The Claims Specialist manages lower-level workers' compensation claims, ensuring validity, compensability, and communication with clients while working under supervision.

Manage onboarding, escalations, training, renewals, and high-volume customer cases for SMB accounts in a pooled/team model. Use Salesforce and automation tools to prioritize tasks, mitigate risk, drive adoption and retention, collaborate cross-functionally, and contribute process improvements to support GRR/NRR goals and customer satisfaction.

The Principal HubSpot Architect & CRM Admin will lead HubSpot as the core platform for revenue and customer strategy, managing architecture, automation, and integrations, while collaborating with cross-functional teams and supporting strategic decisions through data insights.