Top Customer Success & Experience Jobs in Pittsburgh, PA

Manage a portfolio of larger customer accounts as primary contact to drive retention, renewals, adoption, and expansion. Build success plans, monitor account health, forecast renewals, deliver training and strategic guidance, and coordinate with Support, Onboarding, and Product to ensure customer value and growth.

Lead and scale a high-performing client engagement team for institutional and UHNW clients. Own onboarding, escalation management, KPI frameworks, CRM adoption, client satisfaction (NPS), retention and expansion strategies, and cross-functional coordination to translate client needs into product and service improvements.

Drive adoption and success of Geotab's Altitude platform through onboarding, training, technical troubleshooting, integrations, and cross-functional collaboration. Monitor account health, analyze feedback trends, create role-based learning content, and partner with Product, Support, BD, and Marketing to resolve issues and surface product improvements.

Provide first-line client support by answering calls, returning voicemails, responding to HubSpot cases, investigating and resolving issues across multiple platforms, assisting with onboarding, billing, refunds and account maintenance, keeping records accurate, and supporting process improvements alongside the Operations Manager.

Serve as the primary client contact to retain, onboard, and grow accounts. Lead onboarding, renewals, executive business reviews, NPS campaigns, and remediation plans to drive expansion and minimize churn.

Lead client-facing operations for assigned accounts: manage high-volume client communications, onboarding, portal demos, logistics coordination, operations liaison, data review and settlement reconciliation, generate quotes and strategic reports, run operational calls and QBRs, identify upsell opportunities, and ensure retention through proactive problem-solving and follow-through.

Manage a portfolio of mortgage lender clients to drive renewals, adoption, and upsell of the Mortgage Cadence Platform (MCP). Act as trusted advisor and client advocate, deliver business reviews, coordinate with Implementation and Support, track account health and pipeline in CRM, and surface feedback to Product and Sales.

Manage a high-volume book of digital marketing clients, run kick-offs and quarterly business reviews, identify account trends and opportunities, drive retention and upsell, coordinate cross-functionally to optimize SEM/PPC campaigns, and maintain CRM and client communications.

Manage a portfolio of post-implementation customers to drive product adoption, retention, and renewals. Conduct business reviews, monitor customer health, develop success plans, mitigate risk, advocate cross-functionally for timely issue resolution, and identify expansion opportunities while maintaining CRM records.

Lead strategic customer success for large enterprise accounts on Twilio Segment, drive product adoption and retention, build executive relationships, identify expansion opportunities, coordinate cross-functional solutions, mitigate risks, and deliver data-driven customer outcomes.

Lead and manage a personalized support team for Twilio customers in a remote-first environment. Build customer relationships, drive personalized customer experiences, coordinate occasional in-person meetings, and collaborate across teams while supporting hiring and team development.