Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Provide advanced technical support for enterprise application platforms: monitor system health, triage and resolve incidents, perform root-cause analysis, coordinate with development/product teams for releases, leverage automation/AI to improve support, mentor teammates, and ensure customer satisfaction during high-priority incidents.

Install, program, test, commission, troubleshoot and service electronic security systems. Provide customer training, start-up/certification, project technical execution, documentation, and mentor junior staff while ensuring safety and customer satisfaction.

Provide remote systems support for customers by troubleshooting networks, connectivity, interfaces, systems, and applications. Gather call information for root-cause analysis, advise and train customers (drivers, workstations, software), escalate unresolved issues per process, complete paperwork, and occasionally visit customer sites.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Lead global IT operations for a HIPAA-regulated healthtech company, managing a small support team and hands-on ticketing. Build and maintain systems for compliance and visibility, optimize vendor costs, implement security/onboarding processes, drive process improvements with KPIs and automation, and serve as primary IT liaison to leadership and partners.

Manage, configure, maintain, and optimize the NetSuite ERP system. Responsibilities include custom records and workflows, integrations, user support and training, data integrity, reporting, compliance, process improvement, roles and permissions, and system issue resolution. The administrator will support NetSuite modules, middleware integrations, revenue recognition, sandbox-to-production deployments, and cross-functional business process enhancements.

Lead internal IT operations, including Microsoft 365 tenant migration and administration, Okta and Entra ID identity management, Windows endpoint management through Intune, and service desk supervision. Manage onboarding, offboarding, assets, vendors, ITSM processes, documentation, incidents, and compliance evidence supporting SOC 2 and CJIS requirements. Coordinate with technical, security, and parent-company teams during organizational decentralization, and provide occasional after-hours incident support.

Provides Tier 2 technical support for managed-service clients, resolving advanced hardware, software, network, Microsoft 365, identity, endpoint, and security issues. Manages tickets, monitoring, patching, documentation, and asset records while supporting HIPAA-sensitive healthcare and life sciences environments. Collaborates on deployments and migrations, identifies improvement opportunities, participates in on-call rotations, and mentors junior technicians.

Provides first-line technical support for corporate offices and data center environments. Responsibilities include troubleshooting users, installing and maintaining hardware and software, monitoring servers and networks, managing accounts and access permissions, enforcing security policies, maintaining asset inventories, creating knowledgebase content, training users, and supporting upgrades, cloud migrations, and infrastructure projects.