Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Provides remote IT support for workstations, servers, printers, business applications, Microsoft 365, Azure, virtualization, and networking. Troubleshoots Windows and macOS issues, supports clients with little assistance, and serves as an escalation point for technicians. Participates in after-hours and weekend on-call rotations while meeting ticket quality, utilization, customer satisfaction, and resolution KPIs.

Provides remote, 24/7 technical support for networked biomedical devices, including patient monitors, ventilators, and neurology systems. Troubleshoots hardware, software, Windows applications, embedded operating systems, configurations, and network connectivity. Supports system integration, updates, and interoperability while communicating with healthcare and IT customers. Escalates complex issues, manages support tickets, partners with engineering and quality teams, and represents customer needs. Occasional night, weekend, and holiday on-call coverage is required.

Manages ServiceNow queues, ticket triage, assignments, SLA and KPI reporting, account submissions and recertifications, vulnerability coordination, AWS Health Alerts, system and website monitoring, service account password changes, audit artifact collection, and AWS/Azure inventory reporting. The role coordinates with security, engineering, administration, and business stakeholders to resolve alerts, track remediation milestones, and support federal cloud operations.

Leads a technical customer experience team responsible for data migrations, imaging and sensor setup, server access, backups, and phone/DNS cutovers before dental practice go-lives. Coaches specialists, manages escalations, improves migration playbooks and processes, tracks operational metrics, and partners with Onboarding, Product, and Engineering. The role requires hands-on technical knowledge of PowerShell, virtual machines, remote desktop tools, server troubleshooting, and dental imaging environments, along with flexibility for night and weekend migration coverage.

Administer and configure Deltek Vantagepoint and Trimble Spectrum ERP environments, including integrations, security, user access, reporting, upgrades, patches, and audit support. Develop SQL, Crystal Reports, and Power BI reports and dashboards, provide Tier 2/3 support, manage system lifecycle documentation, and collaborate with Finance, HR, Engineering, Project Controls, and leadership to deliver reliable ERP solutions.

Provide hands-on IT support for a distributed workforce, managing endpoint devices, identity and access, SaaS platforms, onboarding and offboarding. Troubleshoot complex macOS, iOS, authentication, connectivity, browser, and application issues; administer MDM, Okta, Google Workspace, Slack, and Zoom. Build automations, maintain inventories and access reviews, improve workflows, document runbooks, and coordinate technical changes across IT, Security, People, and business teams.

Administer and enhance Salesforce by configuring automation, layouts, objects, dashboards, security, integrations, sandboxes, and data-quality processes. Translate user needs into sustainable solutions, troubleshoot cross-platform functionality, manage testing and change control, document configurations, monitor releases, and recommend improvements. Lead training sessions and workshops to promote adoption and data literacy across North America. The role also requires collaboration with vendors and ongoing user support.

Support Web3 users and technical operations across Telegram, Discord, blockchain infrastructure, RPC services, and AI-powered support workflows. Triage node and synchronization issues, develop and troubleshoot Telegram Bots and Mini Apps, maintain knowledge-base content, coordinate urgent issue resolution, and document solutions. The role requires blockchain fundamentals, programming ability, technical troubleshooting, responsive communication, and five-day weekly availability.

Supports the integration and enhancement of custom applications and third-party systems. Gathers requirements, develops functional designs, validates solutions, documents workflows, conducts testing, supports user acceptance testing, troubleshoots production issues, and participates in Agile ceremonies. The role also mentors associate analysts, collaborates with technical and business stakeholders, and identifies process improvements across UKG Pro WFM and related enterprise systems.

Owns enterprise business applications, including process documentation, enhancements, UAT, access administration, Level 2 support, incident escalation, compliance evidence, training, and process improvement. Leads small projects, coordinates vendors and development teams, translates business requirements into technical specifications, and partners with cybersecurity, audit, and helpdesk teams to maintain secure, reliable application operations.