Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Install, configure, test, and deploy mainframe system software across sysplexes; provide DB2 and z/OS platform support, troubleshooting, on-call incident resolution, and coach junior staff. Collaborate with engineers and stakeholders, support change and incident processes, and contribute to disaster recovery and business continuity planning.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Lead IT operations and support for a rapidly growing fintech: maintain and upgrade systems, manage endpoints (Mac/Windows/ChromeOS), run MDM and Google Workspaces, mentor staff, define metrics, lead large IT projects, manage vendors and office technology, implement cybersecurity controls, expand support coverage, and travel internationally twice yearly.

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Provide advanced end-user technical support and act as an escalation point. Administer IT infrastructure (user accounts, access control), onboard new hires, manage assets, document processes, train users and junior staff, lead small-medium IT projects, and improve IT support processes across macOS and Windows environments.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

Provide phone and email-based technical support for Dealertrack DMS products, log cases in the CRM, troubleshoot system performance, meet SLA targets, escalate and coordinate with other teams, and work scheduled shifts including weekends.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.