Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provides branch-based technology support, troubleshooting hardware and software issues, escalating complex problems to IT, training staff and library users, leading computer classes, coordinating vendors, installing and maintaining technology equipment, and supporting customer service, outreach, and branch operations.

Manage day-to-day managed services delivery, leading Service Desk and Tier 3/4 engineering teams. Oversee SLAs, incidents, infrastructure health, cybersecurity remediation, backups, ITIL processes, automation, reporting, staffing, and 24x7 coverage. Coordinate major incident response, improve operational standards, manage MSP tools, develop employees, and serve as a senior escalation point for client-impacting issues.

Leads managed services delivery across service desk and Tier 3/4 engineering teams. Oversees SLAs, incident and change management, infrastructure health, cybersecurity remediation, backups, automation, reporting, staffing, and client communications. Manages 24x7 coverage, develops technical teams, coordinates major incidents, maintains ITSM processes, and drives service standardization and improvement across client environments.