Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Serve as the onsite lead for a Philadelphia customer: manage contract compliance, liaise between Motorola, local partners and the customer, diagnose and escalate system failures, monitor availability, support technical upgrades, maintain service histories and identify growth opportunities with sales.

The IT Infrastructure Manager leads the infrastructure team, manages operations, and ensures secure, reliable systems while driving continuous improvement and aligning with business goals.

Administer and maintain Crown Castle's IBM Netcool Suite, troubleshoot and resolve monitoring/system issues, implement updates and patches, manage access and DNS, develop probe rules and Impact policies, create dashboards, perform backups and audits, collaborate with teams/vendors, support incident response, and provide user training.

The Vice President, Application Support Manager oversees application maintenance, leads troubleshooting, manages incidents, and ensures application readiness through collaboration with stakeholders.