Top IT Support & Helpdesk Jobs in Pittsburgh, PA

Install and service DISH, Starlink, and smart home solutions at customer homes, ensuring excellent customer experience and educating clients on technology use.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

This role involves managing incident lifecycles in ServiceNow, monitoring alerts, performing troubleshooting, and developing automation scripts, all while ensuring communication during major incidents in a 24x7 environment.

Provide desktop support by resolving open issues, completing requests, troubleshooting network problems, and documenting recurring IT tasks. Train junior members and administer user accounts.

Provide day-to-day support and escalation for business applications used by HBK, assist with deployments, integrations during M&A, gather requirements and document workflows, work with vendors, train staff, and monitor/implement technology in assigned offices.