Top Operations & Support Jobs in Pittsburgh, PA

Processes, validates, and audits customer orders across Salesforce and Google Sheets. Verifies billing triggers, line items, payment terms, and contract requirements; resolves discrepancies with Sales, Customer Success, and Finance; maintains accurate order documentation and master data; manages order queues and service levels; and identifies workflow bottlenecks to improve order-to-cash operations.

Build and lead Raptor’s Deal Desk function, establishing scalable policies, approval workflows, service levels, and playbooks for complex SaaS transactions. Review pricing, discounts, contracts, renewals, amendments, billing, and commercial exceptions while coordinating Sales, Finance, Legal, Revenue, Customer Success, and Business Systems. Own Deal Desk workflows in RevCloud and Salesforce, improve quote-to-cash processes, protect data integrity, support procurement escalations, and drive automation and cross-functional accountability.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Coordinates daily staffing coverage across healthcare facilities by tracking staffing needs, filling open shifts, confirming clinicians, rerouting cancellations, documenting activity, and communicating with facilities, staff, vendors, and internal teams. Ensures overtime approvals, work orders, temporary staffing requests, policy compliance, and shift-change notes are accurately maintained. Provides issue resolution, responds to calls and messages, and escalates facility concerns or corrective actions through the appropriate chain of command.

Supports revenue operations through Salesforce administration, GTM tooling, data quality management, reporting, pipeline analysis, territory design, quota planning, and capacity modeling. Builds dashboards and leadership digests, investigates data discrepancies, manages GTM support requests, and contributes to AI-assisted RevOps workflows. The role requires strong analytical, spreadsheet, Salesforce, communication, and process-development skills.

Supports executive leadership by managing complex calendars, travel, events, expenses, contracts, meetings, communications, and confidential materials. Coordinates leadership rhythms, cross-functional programs, onboarding, and employee engagement initiatives while improving administrative processes and operational efficiency. Serves as a professional liaison for executives, aligns priorities across business initiatives, and proactively resolves issues in a fast-paced remote environment.

Provides customer support through phone, chat, and email for health insurance shoppers and existing customers. Assists with online insurance navigation, quotes, administrative questions, and billing issues while documenting interactions in support systems. The role requires high-volume multitasking, strong communication, customer service or sales experience, and availability during weekday Central Time hours. It is fully remote and includes opportunities to suggest process and product improvements.

Part-time role supporting Providence Church wedding ministry and special events: coordinate wedding scheduling, policies, fees, vendor and staff communications; assist with church-wide events, staff meeting lunches, and administrative projects.

Supports DHA knowledge management and business process management initiatives by developing SharePoint and Teams solutions, managing web and collaborative content, facilitating Communities of Practice, designing taxonomies and workflows, conducting knowledge audits, and protecting sensitive information. Provides portal training, user support, process mapping, and content governance while ensuring Section 508 compliance and alignment with organizational strategy.

Manages quality control for a federal human services program. Develops audit processes, reviews case documentation and operational records, tracks performance metrics and corrective actions, identifies quality trends, prepares reports and dashboards, and coordinates improvements across field, data, training, onboarding, and leadership teams. The role requires confidentiality, strong documentation and Excel skills, independent judgment, and support for federal compliance, background processing, and occasional travel.