Top Operations & Support Jobs in Pittsburgh, PA

The Vice President of Customer Operations leads strategic initiatives to enhance customer care and operational performance through digital transformation and cross-functional collaboration.

Own end-to-end execution of strategic enterprise deals and build the Deal Desk function: structure deals, manage quote-to-contract, protect margin, optimize tooling (CRM/CPQ/CLM), and align Sales, Finance, Legal, Product, and RevOps to accelerate close velocity and scale repeatable processes.

The Project & IT Budget Analyst manages project coordination and IT budget oversight, supporting strategic initiatives and ensuring financial accuracy.

Lead deep technical investigations and RCA for complex SaaS issues. Read C#/.NET code, write safe SQL and stored procedures, operate within production safety guardrails, respond to alerts, create actionable engineering tickets, build tooling to reduce reactive work, mentor peers, and communicate clearly to customers and stakeholders.

As Manager of Channel Operations, you'll strategize and oversee processes to grow partner revenue, refining KPIs and insights while collaborating with leadership across teams.

Owner of GTM systems and data infrastructure for Sales, Marketing, and Customer Success. Audit and stabilize GTM stack, build enrichment pipelines and integrations, enable automated outbound campaigns, attribution, intent signals, multi-channel orchestration, renewal risk scoring, and AI-driven workflows.

Serve as a strategic operator and force multiplier for the CEO and leadership team. Drive cross-functional initiatives, prepare Board and investor materials, enable AI adoption and build workflows, support finance and revenue analytics, coordinate leadership rhythms and company offsites, and translate executive priorities into measurable plans and follow-through.

Serve as first point of contact for pre-settlement funding applicants in a high-volume inbound call center. Answer ~75-80 calls/day, collect and document applicant information, guide intake/onboarding, use CRM, meet sales/quality/productivity targets, follow scripts and compliance, and collaborate with internal teams.

Provide system support, user administration, and configuration for production operations and sales systems (including Loan Origination Software). Troubleshoot issues, handle escalations, validate defects, support UAT and post-production validation, partner with analysts and product owners, and drive process improvements and training support.

The Managing Director of State Programs will lead the implementation of state programs, manage key relationships with state partners, and contribute to organizational strategy while ensuring high-quality program execution through collaboration and continuous improvement.