Top Operations & Support Jobs in Pittsburgh, PA

Manage payoff, HOA, and lien processing; order demands and track requests; maintain organized, compliant escrow files; deliver customer service to internal and external partners; meet deadlines in a high-volume environment and follow standardized workflows to support timely closings.

Serve as the technical bridge between Customer Success and Engineering: triage and resolve customer issues, perform root cause analysis, produce implementation-ready solutions, manage change control and feature flagging, support ITIL incident/problem/change processes, monitor SLOs, and drive continuous improvement through documentation and trend analysis.

Investigate and respond to consumer and agent complaints, support anti-fraud investigations and agent monitoring, manage regulatory inquiries and complaint tracking, draft compliant responses, prepare reports, and recommend process improvements to reduce risk and improve customer experience.

Provide high-level administrative and professional support to executives and senior managers, coordinate budgets, calendars, travel, events, and vendor relations. Track metrics, analyze data, prepare communications and reports, mentor junior admins, manage office operations and supplies, process invoices and expense claims, and support strategic initiatives while adhering to risk and compliance frameworks.

Provide high-volume, frontline support via phone, live chat, and email for Patriot's payroll and accounting software. Troubleshoot customer issues, document interactions, relay feedback to product teams, and learn product and payroll fundamentals through an eight-week training program.

Manage a pipeline of mortgage loans from submission to closing: review documentation, prepare files for underwriting, communicate with borrowers and stakeholders, track milestones in the LOS, identify and resolve issues, and support process improvements to ensure timely, compliant closings.

The Deal Desk Associate will support deal desk execution, pricing strategy, RFP responses, and contract administration, operating in a fast-paced environment and collaborating with multiple teams across the organization.

Investigate commercial liability claims with timely, cost‑efficient field investigations. Maintain claim inventory, follow policies and budgets, set reserves, negotiate limited settlements, attend mediations, document file activity, and manage litigated files for Gulf Coast and Midwest states.

Lead day-to-day operations, drive team performance through KPIs, partner cross-functionally to remove operational gaps, optimize workflows, support change management, use data to inform strategy, coach supervisors and specialists, ensure compliance and member safety, and escalate/resolve complex issues while handling sensitive information per HIPAA.

Support field projects across health, agriculture, and education in Sub-Saharan Africa: engage with ministries and donors, build data capture and analysis solutions, train AI for nutrient detection using handheld spectrometers, and design/run national-scale STEM programs and contests. Work will be chosen based on interests and abilities.