Top Operations & Support Jobs in Pittsburgh, PA

Lead enterprise workforce strategy, planning, and execution. Manage a high-performing team, develop forecasting and workforce models, optimize labor investment, partner cross-functionally, deliver executive insights, and drive continuous improvement across multiple locations.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Manage the lifecycle of personal lines policy forms: draft, file, implement, and audit forms for regulatory compliance. Perform UAT, write business requirements, research state insurance rules, analyze claims and loss trends, support product and underwriting, and maintain compliance documentation.

Lead strategy and operating model for bookkeeping, payroll, and tax services. Drive automation and AI adoption, establish scalable workflows and KPIs, grow and mentor a 25+ person team, and partner cross-functionally to align product, fintech, and go-to-market for seamless, compliant financial service delivery.

Serve as first point of contact for internal associates, troubleshoot and resolve incidents via phone/chat/ticketing, document solutions, escalate when needed, and maintain strong communication and IT process knowledge while supporting custom applications.

Enable, optimize, and sustain operational systems and workflows by gathering requirements, configuring and supporting SharePoint and Power Platform solutions, troubleshooting issues, supporting testing and UAT, developing reports and dashboards, creating documentation and training materials, and driving continuous improvement and governance compliance.

Coordinate and track FAA Directives and publications from initiation through final approval. Manage SharePoint trackers, monitor directives mailbox, prepare and format document packages, apply basic edits, ensure Section 508 accessibility, route packages via EDMS, liaise with stakeholders, and provide status updates to keep projects moving to completion.

Lead enterprise teams delivering identity and access management, endpoint and desktop support, Microsoft 365 and Windows Server operations. Own device lifecycle, SLAs, security/compliance, automation, vendor management, budgeting, and strategic workplace technology roadmaps.

Set vision and multi-year roadmap for Foundation and Network operational processes. Design, integrate, and continuously improve cross-functional processes and enabling systems; partner with senior leaders and IT to ensure alignment and adoption; lead change management, training, and governance; monitor process performance and drive data-informed improvements to increase efficiency, scalability, and effectiveness.

Own end-to-end commercial review and negotiation of Insertion Orders (IOs); partner with Account Executives and cross-functional teams to approve redlines, coordinate delivery and payment, and resolve operational issues. Lead IO improvement projects, design scalable workflows and operating models, and leverage AI tooling to accelerate review and enable AE self-service. Act as the commercial expert protecting company interests in deal conversations.