Top Operations & Support Jobs in Pittsburgh, PA

The Senior Forecaster develops forecasts for staffing in a contact center, monitors performance metrics, and aligns staffing plans with operational demand.

The Workers Comp Senior Claims Representative manages claims, evaluates compensability, conducts investigations, negotiates settlements, and maintains detailed claim files. The role requires strong analytical and communication skills along with experience in property and casualty claims handling.

Lead Salesforce platform management and optimization to support business objectives, governance, user adoption, and operational performance.

Manage day-to-day operations of consultants, provide leadership support, onboarding, performance analysis, and foster a collaborative environment.

Manage document control processes for major construction projects: maintain EDMS and SharePoint systems, oversee transmittals, workflows, change control, archival, coordinate with PMC, train team members, and support SOX controls where applicable.

Install, configure, upgrade, maintain, and troubleshoot BizTalk Server 2009 environments (Dev/QA/Prod). Support application teams during code promotion and configuration changes, follow change/security processes, document work, and automate tasks with BTSTask and PowerShell.

Partnering with the COO, lead cross-functional operational initiatives, monitor KPIs and budgets, drive process improvements and integration of acquisitions, support international offices, oversee facilities strategy, and prepare executive-level analyses and presentations to improve organizational efficiency and execution.

Provide administrative and logistical support to engineering teams: document control and QMS maintenance, resource tracking, technical writing assistance, office operations, equipment shipping/receiving, event/interview coordination, and basic technical troubleshooting. Ensure compliance, maintain asset records, and support continuous improvement and training.

The Systems Administrator maintains SoundStack's infrastructure, deploying and troubleshooting servers, supporting incident management, and improving operations with automation tools.

This role focuses on improving commercial efficiency and customer experience by analyzing processes, identifying bottlenecks, and implementing Lean Six Sigma principles.