Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Lead editorial quality for AP assessment items with a focus on STEM: copyedit and proofread exams and materials, apply and refine AP style guidelines, fact-check, collaborate with content experts, maintain course-specific style sheets, develop editorial resources and training, and support editorial workflows to ensure clear, consistent, and error-free publications.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide operational support for partner service workflows across ancillary products: research and resolve Salesforce and mailbox inquiries, validate benefits and enrollment data, maintain benefit grids and reports, coordinate cross-functional issue resolution, document audit-ready case activity, identify process improvements, and contribute to SOPs and training materials.

Own end-to-end commission and compensation administration, SPIFF program governance, BRD authoring, sprint board coordination, vendor/license administration, and recurring reporting across Salesforce, Metabase, and Snowflake while supporting attribution audits and ad-hoc data requests.

Investigate and resolve payment reviews and operational exceptions across multiple payment rails, communicate with customers and financial partners, escalate fraud/compliance concerns, maintain case records, improve processes and tooling, and help launch new payment capabilities.

Perform healthcare system research and document resources for members and internal teams. Provide clear, accurate findings, maintain case documentation, ensure regulatory compliance (HIPAA/COBRA), follow up on cases, and escalate trends to leadership to support member decision-making.

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

Serve as a Tier III technical escalation resource for software and firmware, troubleshoot complex customer issues, create and maintain knowledgebase and training, validate and document bugs, support release readiness, and train/support internal and international teams.

Provide Robert's Rules guidance to the CEO, review agendas, facilitate meetings, take and distribute minutes, resolve procedural conflicts, and support continuous improvement. Attend weekly standups and commit to at least 4 hours/week; first task will help launch a fundraising campaign.