Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage and align risk policies, workflows, and due diligence with financial partners. Evaluate merchants, identify trends, use data to drive process improvements, and build scalable operational controls and reporting to mitigate partner and regulatory risk.

Provide Level II help desk support for managed services clients: resolve phone and ticketed issues, escalate and assist Level I, maintain KB and documentation, configure endpoints, troubleshoot networks, security, printers and mobile devices, and communicate SLA status.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.

Lead Jamf's business continuity program, conducting BIAs and risk assessments, developing and testing BCPs/IT-DR plans, coordinating tabletop exercises, managing emergency notifications, and ensuring regulatory compliance. Provide cross-functional guidance, incident escalation support (24/7), vendor DR validation, training, reporting, and continuous improvement to maintain operational resilience.

Lead Jamf's business continuity and disaster recovery program: develop and maintain DR runbooks, coordinate multi-cloud recovery (AWS/Azure), manage DR exercises and roadmap, ensure audit-ready evidence for compliance, serve as DR operations lead during activations, monitor threats, and provide 24/7 escalation and incident support.

Support the research team by coordinating studies, managing participant logistics (recruiting, scheduling, consent, incentives), maintaining research documentation and repository hygiene, running recurring research programs, and enabling cross-functional access to customer insights.

Provide administrative, clerical, and document-control support for regulatory and quality functions: prepare polished documents and presentations, manage records and supplies, coordinate meetings, calendars, travel, and purchase requisitions, support onboarding, and ensure compliance with security and background-check requirements.

Manage user access and identity across internal systems (Google Workspace, Slack, HubSpot, Atlassian); provision and deprovision users; configure SaaS platforms and workflows; troubleshoot access and configuration issues; maintain documentation and run access reviews; support cross-functional teams and vendor escalations while applying least-privilege and basic HIPAA safeguards.

Lead and own the support process roadmap across incident, major incident, knowledge, problem, and change. Design and implement ServiceNow workflow controls, run monthly operating reviews, coordinate global process teams, drive practical AI adoption in support workflows, and maintain support FAQs and communications.