Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead the support team, resolve tier 1–2 tickets, manage engineers for tier 3, maintain knowledge bases and SOPs, and build AI automations to auto-resolve tickets and summarize customer feedback.

Analyze claim liability and identify subrogation opportunities. Develop, pursue, and recover claims via negotiation, arbitration, collections or outside counsel. Handle high-volume inbound and outbound calls, document interactions, and collaborate to maximize recoveries.

Partner with District Managers to improve enrollment, retention, and operational performance through coaching, data analysis, action plans, and field engagement. Use dashboards and reports to diagnose gaps, recommend high-impact actions, track coaching outcomes, and support turnaround or growth initiatives while liaising with central support teams.

Monitor and coordinate outage resolution across access and core broadband networks (IP, Transport, Voice). Troubleshoot, isolate outages, create third-party tickets, support root cause analysis, and restore customer services while collaborating with engineering and operations teams on change management and chronic issue identification.

Deliver live simulated scenarios using digital avatars to help learners practice interpersonal skills. Portray varied personalities, facilitate debriefs, score performance, complete operational tasks, and provide excellent customer-service hosting. Must adapt to proprietary technology, follow policies, and meet scheduling, training, and connectivity requirements for overnight shifts.

Deliver immersive simulation scenarios using digital avatars in EU-Spanish and English to help learners practice interpersonal skills. Complete paid training, host overnight sessions (12am–8am ET), provide feedback and scoring, facilitate debriefs, manage schedules, and adhere to privacy, policy, and quality standards. Must work 20–30 hours weekly and maintain a private wired workspace with stable high-speed internet.

Translate and copy-edit patent documents from English to Mongolian in biology and chemistry, perform linguistic quality assessments, ensure terminology and style consistency, use CAT tools (XTM), produce quality reports, and follow client glossaries and guidelines.

Lead global renewal strategy and operations to maximize retention. Design cross-functional processes, AI-driven analytics, early-warning indicators, and annual planning. Align Sales, Finance, Field Engineering, and Marketing, advise senior leadership, and manage a team to scale renewal lifecycle improvements.

Provide high-level administrative and project support to the CEO: manage scheduling, travel, expenses, board meeting logistics, capture action items, coordinate cross-functional initiatives and executive events, and drive special projects while maintaining strict confidentiality and operational excellence in a remote environment.

Verify candidate information by contacting academic institutions, employers, military organizations, and references. Handle inbound/outbound calls, document findings accurately, escalate complex cases, follow quality guidelines, and use multiple computer applications to maintain data integrity for client reports.

Partner with the US CEO to maximize effectiveness by managing priorities, coordinating international teams, anticipating needs, supporting strategic initiatives, and ensuring seamless daily execution in a fast-paced global organization.