Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Own Salesforce architecture and GTM systems for Marketing, Sales, and Customer Success. Design scalable solutions, govern multi-instance Salesforce, support quote-to-cash and AI-driven GTM builds, build automation (Flows, Apex, LWC), integrate Salesforce tools, lead stakeholder alignment, and manage end-to-end implementations from discovery through rollout and adoption.

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Coordinate operational and logistical execution of internal events for a global, remote-first company: manage travel, venues, catering, vendors, registration, budgets, invoices, and on-site support while improving processes and leveraging event technology.

Manage payment settlement pipeline and exception reporting, communicate with creditors and agencies to clear payment issues, obtain documentation and proof of payment, maintain banking ledgers, attach documents in Salesforce, handle clerical tasks, multitask under deadlines, and support special projects and escalations.

Participate in a 4-week training program, then handle inbound customer calls: answer questions, process payments, create payment plans, update accounts, and deliver empathetic, accurate service via phone and written communication.

Lead and scale Pie's claims adjudication function for workers' compensation across jurisdictions. Own strategy execution, team structure, KPIs, budgets, large-loss settlements, regulatory compliance, and claims technology adoption. Partner with Claims, Underwriting, Actuarial, Product, Finance, Legal and external stakeholders to drive improved claims outcomes, loss ratios, and customer experience while building senior talent and governance for adjudication operations.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.

Lead revenue operations for sales, account management, and customer success by owning processes, metrics, and ad-hoc analysis. Optimize tools (Salesforce, Outreach, HubSpot), integrate people/process/systems strategies, escalate and resolve revenue issues, and provide data-driven insights to support growth and executive decision-making.