Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Leads cross-functional strategy execution across corporate travel divisions, coordinating operating rhythms, online booking tool needs, contracts, client issue resolution, process improvements, and reporting to the CEO. Acts as a liaison between Options Travel and Engine, influences senior stakeholders without direct authority, and supports partner-network and global-fulfillment initiatives.

Provide frontline IT support and local hub coverage, manage Jira Service Management queue and SLAs, administer Okta and Google Workspace, run onboarding/offboarding, build workflow automations, maintain documentation, support macOS devices, and participate in IT projects and occasional onsite travel.

The role involves managing partnerships with accounting and finance professionals, driving growth, building insights, and collaborating across teams for effective partner engagement and operational success.

Supervise the launch and daily operation of a card grading facility, overseeing receiving, research, encapsulation, quality control, imaging, invoicing, and shipping. Establish workflows, schedules, productivity goals, KPIs, and procedures while coaching, training, evaluating, and disciplining employees. Resolve customer submission discrepancies, support revenue and profit targets, collaborate cross-functionally, and occasionally travel to West Coast trade shows and events.

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Provides bilingual Spanish-English customer support through phone, email, and written correspondence. Resolves inquiries accurately, handles escalations, meets quality and service-level metrics, and contributes to department initiatives. The role requires strong communication, listening, problem-solving, computer, and customer service skills, along with schedule flexibility, shift work, and occasional overtime. This is a remote, Monday-through-Friday position.

Provide Tier 2 technical support for Android-based POS software and hardware, troubleshooting payments, inventory, reporting, networking, and device issues. Investigate logs and system behavior, resolve escalated customer cases, and collaborate with Product and Engineering on bugs and fixes. Maintain troubleshooting documentation, assist with releases and hardware compatibility testing, and participate in on-call coverage for critical incidents.

Monitors managed-services technologies, provides tier-1 customer and help-desk support, investigates incidents, documents issues, escalates problems, analyzes operational data, and improves support processes. The role requires collaboration with customers, suppliers, engineers, and internal teams while meeting service-level and security requirements. Work occurs within a 24/7 operation and includes overnight shifts, weekends, holidays, and possible overtime.

Manages enrollment and reenrollment communication projects for executive benefits customers. Transforms data from multiple systems into accurate branded documents, audits materials for quality, fulfills paper and digital document requests, runs reports and queries, troubleshoots issues, supports partners, and recommends process improvements.