Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Owns high-impact business operations and strategic initiatives across customer delivery, commercial operations, business systems, talent strategy, and growth areas. Builds scalable processes, tools, and AI-enabled workflows; improves delivery and cost structures; partners with executives and cross-functional teams; develops hiring strategies for specialized talent; and leads special projects in a fast-growing defense technology company.

Manages payment setup and clearing operations, including settlement pipelines, exception reporting, payment documentation, proof-of-payment requests, and account ledger reviews. Communicates with creditors, agencies, law offices, and payment processors to resolve issues. Maintains Salesforce records, handles clerical and correspondence tasks, supports internal inquiries and special projects, and ensures accuracy while managing multiple priorities and deadlines.

Own and improve Salesforce and go-to-market systems, including automation, integrations, CPQ migration, quoting workflows, product catalogs, pricing rules, data structures, and reporting processes. Partner with Sales, Marketing, Finance, Revenue Operations, and Customer Success teams to scope and implement scalable solutions. Administer AI-powered tools, document workflows, conduct training, and support cross-functional strategic decisions.

Leads Dropbox’s global Revenue and Marketing Operations strategy across SMB, Mid-Market, and Enterprise segments. Owns revenue planning, forecasting, segmentation, territories, quotas, incentives, GTM systems, analytics, pipeline management, and operational cadence across the customer lifecycle. Partners with executive leadership, Finance, Sales, Marketing, Product, and Customer teams to drive predictable growth, AI adoption, productivity, and transformation while building a high-performing Revenue Operations organization.

Develops and implements knowledge management strategies, processes, systems, and tools. Captures and organizes organizational knowledge, analyzes metrics, identifies process efficiencies, and supports automation. Collaborates with business leaders, subject matter experts, and IT teams to improve knowledge sharing and retention. Creates technical documentation, delivers training and workshops, manages initiatives, researches emerging technologies, and promotes adoption of knowledge management practices across managed services teams.

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Verifies life and health insurance applications through outbound calls, documents information for underwriting, explains application procedures, completes paperwork, updates quality assurance records, transfers calls, and meets departmental KPIs. The role requires strong customer service, accurate data entry, multitasking, organization, computer proficiency, and preferably bilingual English-Spanish communication. This is a part-time remote position.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.