At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Bilingual Customer Service Representative? Globe Life is looking for a Bilingual Customer Service Representative to join the team!
In this role, you will be responsible for providing superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally using multiple systems. Through training, CSR’s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc.).
The Customer Service Representatives acts on behalf of Globe Life Inc. as a first-tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as-needed basis.
This is a remote / work-from-home position.
What You Will Do:
- Assist with daily call volume (service level takes priority).
- Provide accurate resolutions to customer inquiries in a professional and courteous manner.
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.).
- Meet Quality Assurance Requirements and other key performance metrics.
- Professionally handle and resolve escalated issues.
- Work a Monday through Friday schedule with no weekend shifts.
- All other duties as assigned.
What You Can Bring:
- High school diploma or Equivalent.
- 1 year of customer service experience in a similar role.
- Fluency in Spanish and English, speaking, reading, and writing.
- Excellent verbal, written, and listening communication skills.
- Ability to ask probing questions, understand concerns, and overcome objections.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general Internet knowledge; ability to learn new computer systems.
- Knowledge of customer service principles and practices.
- Team-oriented mindset with commitment to achieving team and organizational goals.
- Customer Service Focus: ability to listen, understand client needs, and exceed service and quality expectations.
- Professional, friendly attitude with the ability to quickly build rapport with customers.
- Detail-oriented with flexibility in schedule.
- Willingness to work shift work and overtime.
- Ability to sit 90% of the workday with heavy computer and phone usage.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Skills Required
- At least 1 year of customer service experience in a similar role
- Fluency in speaking, reading, and writing Spanish and English
- High school diploma or equivalent
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
- Knowledge of customer service principles and practices
- Excellent verbal and written communication skills
- Ability to professionally handle and resolve escalated issues
- Ability to work full time and/or part time according to position specifications
- Willingness to work shifts and overtime
- Reliable and predictable attendance
- Ability to use a computer and phone extensively
- Ability to sit for 90% of the workday
Globe Life Compensation & Benefits Highlights
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Retirement Support — Retirement programs are described as a standout, combining a company-matched 401(k) with a traditional pension. Company materials and current postings indicate both are available to eligible employees.
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Parental & Family Support — Paid maternity and parental leave at full pay is highlighted as part of the package. Feedback suggests these offerings contribute meaningfully to family-friendly policies.
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Wellbeing & Lifestyle Benefits — A broad set of extras—such as counseling/EAP resources, financial and legal assistance, fitness/wellness programs, and education support—expands the package beyond core insurance and retirement. These additions are presented as part of a comprehensive benefits suite.
Globe Life Insights
What We Do
Globe Life is a national insurance company that helps protect the financial futures of working families. Serving millions of policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
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Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
