Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Leads a multi-level customer support organization for proprietary software, overseeing managers, escalations, service delivery, customer experience, operational metrics, budgets, billing, documentation, and continuous improvement. Partners with internal teams and senior leadership, drives AI and automation adoption, manages invoices and expenses, and supports strategic initiatives. Requires approximately 25% travel to customer sites, conferences, and company meetings.

Own complex, high-priority technical escalations from intake through resolution. Diagnose Zoom customer issues using logs, packet captures, SIP traces, and other tools; collaborate with engineering on fixes and workarounds; lead critical incident meetings; communicate with technical and executive stakeholders; document resolutions; provide customer feedback; and mentor Tier 2 support teams.

Manages strategic client accounts and partner success by assessing operational needs, developing account strategies, supporting implementations and market launches, resolving issues, and advising decision-makers. Leads recurring client interactions, analyzes performance data, prepares client-facing materials, and coordinates cross-functional teams across marketing, member experience, IT/data, clinical leadership, and business development. The role requires strong account management, project management, communication, and healthcare partnership experience.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Lead customer onboarding and implementation for manufacturing software customers, including process mapping, data migration, configuration, go-live, and user training. Own ongoing customer relationships, drive product adoption, troubleshoot workflow gaps, create custom reports or imports, and communicate product feedback to engineering. The role combines technical problem-solving, process consulting, customer success, and occasional onsite support, with 10–20% travel.

Own renewals, retention forecasting, executive QBRs, adoption tracking, risk mitigation, and upsell opportunities across approximately 30 enterprise B2B customers. Serve as the primary customer advocate, manage usage-based billing conversations, maintain Salesforce data, and partner cross-functionally to improve renewal processes and revenue operations.

Manage B2B client relationships, drive annual renewals, reduce churn, and identify upsell and cross-sell opportunities. Maintain regular client touchpoints, resolve issues, improve customer satisfaction, and help clients maximize product and service ROI. Manage a portfolio of 30 or more clients while tracking retention, renewal, recurring revenue, and customer success metrics.

Manage a mid-market portfolio of multi-location customers after onboarding. Drive platform adoption, retention, renewals, account health, and expansion opportunities through structured check-ins, business reviews, and account planning. Build trusted stakeholder relationships, identify risks, translate customer metrics into recommendations, advocate for customer needs internally, and mentor newer customer success managers on complex accounts and escalations.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).