Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Own customer relationships from Sales handoff through verified handoff to Customer Success. Audit account setup, guide customers through data configuration, registrations, integrations, and platform walkthroughs, document interactions, resolve or escalate issues, manage concurrent onboardings, and coordinate with Sales, Product, Engineering, and Customer Success. Gather feedback and improve onboarding processes and adoption.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Manage a portfolio of customers using Reunion PWA to ensure prevailing wage and apprenticeship compliance. Deliver audited reports, build scalable data collection processes, lead onboarding and training, represent customer needs to product and engineering, and drive adoption, retention, and growth through technical guidance and compliance expertise.

Owns the technical setup and validation of new client launches, including practice configuration, clearinghouse connections, payer enrollments, claims, Twilio communications, card processing, payment flows, and JSON configurations. Troubleshoots vendor integrations, tests systems end to end, documents setups and fixes, manages multiple implementations, and partners with onboarding teams to ensure timely, reliable go-lives.

Submit your application to The ROSTR Group for future job opportunities in California. They will retain your information for relevant roles that arise.

Manage a portfolio of commercial and mid-market SaaS accounts, driving product adoption, customer outcomes, account health, and renewals. Build success plans, quantify value, identify risks, coordinate escalations, maintain Gainsight records, and collaborate with Sales, Support, and Product. Serve as the primary customer contact, communicate product updates, gather feedback, support feature adoption, and educate customers on fraud and authentication best practices.

Own enterprise customer outcomes, adoption, and value realization for industrial AI deployments. Lead complex implementation programs, technical workshops, and solution discussions while coordinating engineering, product, delivery, sales, and customer stakeholders. Translate AI insights into operational improvements, support account expansion, and develop long-term strategic partnerships with industrial organizations.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Owns long-term technical relationships for enterprise contact center accounts using Zoom Contact Center and Zoom Virtual Agent. Responsibilities include platform configuration, virtual agent and NLP design, API integrations, analytics-driven optimization, executive customer reviews, Tier 2/3 escalation management, root-cause documentation, and cross-functional collaboration with Engineering, Product, Support, TAMs, CSMs, and Account Executives.

Own complex post-sale technical relationships from onboarding through adoption and renewal. Lead implementations, integrations, configurations, and security reviews; advise strategic customers on identity, access, device trust, and SaaS security. Partner with Customer Success and cross-functional teams to drive customer value, manage risks, support expansion, create scalable resources, and mentor team members while serving as an escalation point.