Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Leads a team of Senior Partner Success Managers while managing a portfolio of high-value partners from onboarding through renewal and expansion. Builds trusted relationships, identifies growth opportunities, communicates ROI, monitors partner health, and drives strategic initiatives. The role also requires designing AI agents, automating workflows across business tools, documenting systems, and championing AI-forward operations.

Manages a portfolio of 75–100 retirement plan clients receiving 3(16) fiduciary services. Responsibilities include monitoring contributions, delivering notices, maintaining plan documentation and eligibility records, coordinating transitions and audits, managing recordkeeper updates, supporting ERISA compliance, and leading governance meetings. The role serves as the primary client contact, coordinates internal teams, responds to inquiries, and builds lasting client relationships through proactive, high-quality service.

Leads a team of Senior Partner Success Managers while managing a portfolio of high-value partners from onboarding through renewal and expansion. Builds executive relationships, communicates ROI, identifies commercial growth opportunities, monitors partner health, and oversees strategic initiatives. The role also requires designing AI agents and automations across HubSpot, Airtable, DocSend, Gmail, and other tools to scale partner success workflows.

Manage customer onboarding for Ooma Enterprise, coordinating provisioning, installation, configuration, technical guidance, troubleshooting, and escalations. Serve as the primary customer contact, set expectations, track project timelines, mitigate implementation risks, and collaborate with Sales and Engineering to deliver successful deployments. Guide customers through product adoption while maintaining service quality, resolving issues, and identifying opportunities for additional products or services.

Owns post-sale relationships for enterprise accounts, including onboarding, deployment planning, technical check-ins, QBRs, renewals, expansion, account health, and customer advocacy. Coordinates with engineering, product, sales, and executives to resolve issues, drive adoption, demonstrate ROI, and support long-term customer outcomes. Requires strong project management, communication, cybersecurity, cloud, and identity technology expertise.

Leads the implementation organization and customer onboarding strategy, overseeing implementation processes from sale through product adoption and integration. Builds and manages implementation teams, optimizes workflows using analytics, automation, and AI, and coordinates with Sales, Product, Engineering, Customer Success, and Support. The role also manages complex technical implementations, escalated customer issues, implementation metrics, data migration, and professional services offerings.

Own retention and expansion for a segment of smaller video businesses. Design scalable coaching programs, run group sessions and webinars, advise customers on pricing, offers, funnels, email, and retention, identify churn risks through data analysis, and build repeatable playbooks. Feed customer insights back to Product and Success while influencing revenue outcomes in an evolving, first-of-its-kind role.

Own retention, renewals, and expansion across strategic enterprise B2B software accounts. Manage account plans, adoption, customer initiatives, risks, stakeholder relationships, partner coordination, contracts, and internal technical resources. Lead pilots, migrations, upgrades, and rollouts with structured project-management practices. Identify expansion opportunities, prepare customer communications and business reviews, and provide customer feedback to Product and Marketing.

Own a portfolio of client accounts, serving as the primary contact and trusted advisor. Monitor account health, identify retention and growth opportunities, resolve service issues end-to-end, coordinate internal teams and vendors, and maintain clear client communication and documentation. The role focuses on accountability, operational execution, service recovery, and client satisfaction in a fast-paced waste brokerage environment.

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.