Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

The Senior Information Security Analyst focuses on IAM operations, improving IAM processes, deploying IAM solutions, and managing identity controls proactively.

Provide guidance and solutions to clients, assist with technical issues, and communicate effectively with real estate professionals.

Lead the Customer Experience team, managing performance, driving improvements, and enhancing user experience through data insights and operational excellence.

Owns a regional portfolio of automotive dealership clients, driving retention, product utilization, process improvement, and revenue growth. Builds client relationships, identifies risks, develops turnaround plans, analyzes account performance, supports product adoption, and upsells additional functionality. The role requires automotive industry knowledge, strong communication and problem-solving skills, independent remote work, and travel of up to 50% across Colorado, Arizona, Utah, and New Mexico.

Lead onboarding and activation of POS solutions for SMB clients, advise BD teams on merchant services and VAR partnerships, manage activation milestones and escalations, deliver trainings and enablement, create sales/playbook materials, and implement process improvements to drive client retention and activation.

As a Mortgage Advisor II, you'll evaluate applicants' financial status, advise on mortgage products, assist with applications, and maintain communication throughout the mortgage process.

Provide high-volume, white-glove consumer support via inbound/outbound phone, email, and text. Make 300+ daily warm dials, qualify buyers/sellers, resolve issues, and connect consumers to premium real estate professionals while meeting performance metrics in a hybrid Scottsdale, AZ role.

Resolve payroll tax notices for customers by researching discrepancies, communicating with government agencies, documenting cases, collaborating with cross-functional teams, and using AI tools to improve processes while delivering excellent customer service.

The Claims Analyst oversees high-value cargo claims, ensuring efficient management from initiation to resolution while mentoring junior staff and managing external communications.

The Jr. Technical Solutions Consultant provides Sprinklr admin configuration services, optimizing the platform for client needs, resolving issues, and documenting configurations.