Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

As a Relationship Manager, you'll manage a portfolio of advisory firms, leading success planning, driving product adoption, and ensuring strong client relationships.

The RIA Onboarding Manager oversees relationships with custodians, manages onboarding of new RIA clients, and provides consultative support to enhance business processes and efficiency.

Deliver comprehensive training solutions for wealth management partners, collaborating with management to enhance business outcomes and support organizational growth through effective training programs.

Investigate fraud on the Whatnot platform, monitor for fraudulent behavior, conduct transaction reviews, and improve fraud mitigation processes while ensuring positive user experience.

The Customer Experience Agent resolves complex high-value transaction cases, supporting buyers and sellers, investigating claims, and ensuring fair outcomes.

As a Trust & Safety Agent, you will investigate suspicious activities, communicate with customers, review transactions, and support users in crisis while maintaining high work quality and meeting SLAs.

The role involves handling inbound customer calls in a fast-paced environment, influencing purchasing decisions, and maintaining customer relationships with integrity.

The Partner Success Manager will focus on expanding Gusto's presence in the accounting market by managing strategic partnerships, leading onboarding, delivering training, and advising firms on leveraging GustoPro for growth.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

Provide guidance and solutions to clients, assist with technical issues, and communicate effectively with real estate professionals.

Provide empathetic phone and email support to loan program members, handle 45-55 inbound/outbound calls daily, assist with onboarding and account setup, negotiate payment arrangements, meet call center goals, accurately document accounts, and complete required training.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

Lead a regional team of Client Service Managers to improve commercial banking client experience. Manage escalations, analyze client data, drive change and technology initiatives, coach and develop staff, measure performance, promote self-service adoption, and collaborate with cross-functional partners to enhance products and services.