Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide phone and email support for Avail customers, troubleshoot low-to-medium complexity issues, answer landlord/tenant questions, build self-help resources, and drive product value through empathetic, expert customer interactions.

The role involves supporting customers in a fast-paced environment through various communication channels, addressing inquiries about financial services, and providing exceptional customer service while adhering to guidelines.

Provide technical support for Homenet/vAuto customers by troubleshooting escalated issues (hardware/software/access), researching root causes, resolving or routing problems, documenting cases, following up with customers, and collaborating with cross-functional teams to ensure satisfaction.

Manage an IT support team, oversee technical support for wireless agents, and improve customer service processes using data analysis.

Serve as the primary, consultative point of contact for retirement benefits clients via phone, email, and Zoom. Provide expert support on 401(k) and plan health, proactively identify churn risk, educate customers on fiduciary responsibilities, leverage AI tools and cross-functional partners to resolve issues, and drive customer retention and engagement.

As a Client Experience Specialist, you will engage with clients facing retention issues, resolve their concerns, and develop strategies to maintain client relationships effectively.

As a Customer Experience Agent, you will ensure customers have a positive experience by resolving issues, managing orders, and improving processes. This role offers hands-on experience in a fast-paced environment and encourages problem-solving skills.

As a Relationship Manager, you'll manage a portfolio of advisory firms, leading success planning, driving product adoption, and ensuring strong client relationships.

The Flex Relationship Manager will build and maintain relationships with dealerships, provide customer service, and assist with underwriting and funding issues.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.