Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Retain Realtor.com advertising customers through inbound and outbound calls, resolving account issues, cancellations, discounts, credits, extensions, and escalations. Rebuild product value, negotiate solutions, meet retention and call goals, de-escalate dissatisfied clients, and collaborate with sales, support, collections, and accounting teams. The role manages small to midsize agent and broker accounts while providing timely, respectful service and identifying opportunities for renewals, upselling, and customer success.

Leads client activation and customer success workstreams for software and product innovation initiatives. Manages onboarding, client relationships, service delivery, project execution, budgets, timelines, escalations, and service metrics. Coaches teams, identifies adoption and retention opportunities, applies CRM and customer data management tools, and drives process and technology improvements that enhance customer experience and operational performance.

Manages end-to-end onboarding for new enterprise and starter 401(k) plans, serving as the primary contact for plan sponsors and administrators. Guides clients through setup, tracks readiness and activation benchmarks, processes first contributions, resolves issues with internal teams, and proactively prevents delays. The role also surfaces client feedback, supports compliance-related questions, and uses AI tools to improve workflows and communications.

Retain and expand client accounts by handling cancellation requests, understanding client needs, resolving concerns, and identifying solutions that prevent churn. The role manages retention tasks, documents churn reasons, tracks KPIs, conducts proactive outreach, and collaborates cross-functionally to improve client outcomes and recurring revenue.

Leads complex payment-platform client integrations from certification through go-live for strategic merchants. Advises clients on technical requirements, coordinates testing and issue resolution, tracks risks and dependencies, manages escalations, and supports go-live activities. Builds strong client relationships while collaborating with internal stakeholders, managing multiple high-priority workstreams, and improving team processes, operating measures, and automation opportunities.

Lead the Customer Experience team, managing performance, driving improvements, and enhancing user experience through data insights and operational excellence.

Support Dscout clients in designing, recruiting, fielding, analyzing, and managing user research projects on the platform. Train clients on platform features, recommend research methodologies, create educational materials, assist with billing and administration, support research participants, and communicate client feedback internally to improve the product. The role requires strong client service, project management, user research knowledge, qualitative analysis skills, organization, empathy, and technical curiosity.

Own a regional mid-market SaaS customer portfolio of 16–50 locations. Build executive relationships, drive product adoption, retention, expansion, and referrals, identify churn risks, lead strategic business reviews, facilitate demos, manage escalations, and coordinate cross-functional teams. The role requires consultative account management, strong communication, independent prioritization, and the ability to influence senior decision-makers.

Lead and develop quota-carrying Account Managers responsible for post-sale expansion, renewals, partner engagement, and net revenue retention. Establish forecasting, pipeline inspection, deal strategy, and performance-management practices; hire and ramp team members; coach performance; and build strong relationships with MSP partners. Collaborate with Marketing, Partner, Revenue Operations, and Revenue Leadership teams to improve adoption, engagement, processes, and predictable recurring revenue growth.

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.