Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

The Field Training Specialist will design and deliver training programs for Realtor.com Plus® products, requiring exceptional public speaking and subject matter knowledge. Responsibilities include live presentations, scheduling, curriculum development, and facilitating customer education.

Manage an IT support team, oversee technical support for wireless agents, and improve customer service processes using data analysis.

Serve as the primary, consultative point of contact for retirement benefits clients via phone, email, and Zoom. Provide expert support on 401(k) and plan health, proactively identify churn risk, educate customers on fiduciary responsibilities, leverage AI tools and cross-functional partners to resolve issues, and drive customer retention and engagement.

As a Client Experience Specialist, you will engage with clients facing retention issues, resolve their concerns, and develop strategies to maintain client relationships effectively.

As a Customer Experience Agent, you will ensure customers have a positive experience by resolving issues, managing orders, and improving processes. This role offers hands-on experience in a fast-paced environment and encourages problem-solving skills.

As a Relationship Manager, you'll manage a portfolio of advisory firms, leading success planning, driving product adoption, and ensuring strong client relationships.

The Flex Relationship Manager will build and maintain relationships with dealerships, provide customer service, and assist with underwriting and funding issues.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

The Claims Analyst oversees high-value cargo claims, ensuring efficient management from initiation to resolution while mentoring junior staff and managing external communications.

Serve as the field-level customer service lead for specialty benefits clients: resolve escalated issues, coordinate with service and implementation teams, train customers on eTools/myuhc, run meetings to identify trends and corrective actions, support implementations, conduct enrollments and billing reconciliations, and build strong customer and broker relationships to drive adoption and retention.