Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

The Head of Client Experience will lead and transform client interactions with a vision for AI integration, overseeing support and success teams while shaping client experience strategies and operational excellence.

The Retirement Advocate will enhance user experience, support retirement benefits inquiries, build client relationships, and educate clients on their plans.

Drive customer experience by resolving issues related to payments, orders, and shipments while improving overall service quality.

Serve as escalation point for contact center representatives, train and mentor staff, monitor queues and backlogs, resolve complex customer and logistics issues, liaise with dealers/carriers and internal teams, support process improvements, and perform analysis, reporting, and occasional travel. Maintain professional tone and flexible shift availability.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Lead and develop a high-performing client support team focused on CSAT, first-contact resolution, SLA adherence, and revenue contribution. Run coaching, QA, escalations, and new-hire ramping. Use Salesforce and reporting to drive data-led decisions, build cross-functional partnerships, and scale AI-enabled workflows to improve efficiency and client outcomes.

The Claims Analyst oversees high-value cargo claims, ensuring efficient management from initiation to resolution while mentoring junior staff and managing external communications.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

As a Relationship Manager, you'll manage a portfolio of advisory firms, leading success planning, driving product adoption, and ensuring strong client relationships.

The role involves handling inbound customer calls in a fast-paced environment, influencing purchasing decisions, and maintaining customer relationships with integrity.

As a Mortgage Advisor II, you'll evaluate applicants' financial status, advise on mortgage products, assist with applications, and maintain communication throughout the mortgage process.