Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Serve as escalation point for contact center representatives, train and mentor staff, monitor queues and backlogs, resolve complex customer and logistics issues, liaise with dealers/carriers and internal teams, support process improvements, and perform analysis, reporting, and occasional travel. Maintain professional tone and flexible shift availability.

Provide escalation support for contact center representatives, train staff, monitor queues and trends, resolve complex customer and logistics issues, liaise with internal teams and partners, manage backlogs, and assist with analysis, reporting, and project work. Hybrid role with variable shifts and infrequent travel.

The Dedicated Service Advisor serves as the main contact for customer support, enhancing user experience and guiding clients through Gusto's core products. Responsibilities include proactive customer engagement, addressing churn risks, and leveraging AI tools for improved solutions and compliance.

The Expansion Account Manager will manage customer relationships, drive account retention, identify growth opportunities, and leverage data for proactive outreach to enhance customer success and satisfaction.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Lead and develop a high-performing client support team focused on CSAT, first-contact resolution, SLA adherence, and revenue contribution. Run coaching, QA, escalations, and new-hire ramping. Use Salesforce and reporting to drive data-led decisions, build cross-functional partnerships, and scale AI-enabled workflows to improve efficiency and client outcomes.

The Claims Analyst oversees high-value cargo claims, ensuring efficient management from initiation to resolution while mentoring junior staff and managing external communications.

Investigate fraud on the Whatnot platform, monitor for fraudulent behavior, conduct transaction reviews, and improve fraud mitigation processes while ensuring positive user experience.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

As a Relationship Manager, you'll manage a portfolio of advisory firms, leading success planning, driving product adoption, and ensuring strong client relationships.

The role involves handling inbound customer calls in a fast-paced environment, influencing purchasing decisions, and maintaining customer relationships with integrity.

As a Mortgage Advisor II, you'll evaluate applicants' financial status, advise on mortgage products, assist with applications, and maintain communication throughout the mortgage process.