Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage a portfolio of high-value customers as their dedicated technical and payroll support advisor. Build trusted relationships, resolve payroll and benefits inquiries, educate customers on products, identify and mitigate churn risk, and advocate for customer needs internally. The role requires cross-functional collaboration, strong product and payroll expertise, effective communication, creative problem-solving, and responsible use of AI-assisted tools while maintaining compliance and data privacy.

Manage enterprise and commercial customer portfolios, acting as a strategic advisor to IT executives. Lead onboarding, adoption, customer success planning, executive business reviews, retention, risk mitigation, and expansion initiatives. Partner cross-functionally with Sales, Support, Product, Engineering, and Professional Services to resolve escalations, advocate for customer needs, and improve platform adoption and business outcomes. Travel approximately 10% for customer meetings and workshops.

Manage a portfolio of B2B technology customers through onboarding, adoption, engagement, renewals, and value realization. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalated concerns, support retention and expansion, and identify process improvements. Build trusted customer relationships while partnering with Sales, Delivery, Operations, Consulting, Engineering, and Support.

Support landlords and tenants through phone and email, helping them navigate Avail’s rental platform and lifecycle. Troubleshoot low- to medium-complexity issues, answer questions about listings, applications, leases, and ACH payments, and create self-help resources. The role requires strong communication, empathy, customer service expertise, and comfort handling high-volume inbound calls in a technology environment.

Provide guidance and solutions to clients, assist with technical issues, and communicate effectively with real estate professionals.

Lead the Customer Experience team, managing performance, driving improvements, and enhancing user experience through data insights and operational excellence.

Build and maintain Customer Success and Implementation playbooks, SOPs, training programs, knowledge bases, presentation materials, and scalable workflows. Partner cross-functionally to communicate process and product changes, improve automation and efficiency, identify customer risks, and measure enablement effectiveness. Support implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment and launch planning through adoption and account health tracking. Build trusted relationships with executives and users, provide tailored training, explain technical capabilities, and coordinate with Sales, Support, Sales Engineering, and Product. The role requires strong consultative communication, organization, technical-product understanding, and the ability to manage multiple customer engagements in a remote environment.

Manage end-to-end deployment and adoption of Samsara’s IoT solutions for enterprise customers. Build launch plans, track implementation progress and account health, provide customer training, explain platform capabilities, and drive time to value. Partner cross-functionally with Sales, Support, Sales Engineering, and Product while managing multiple customer engagements and relationships with executives and end users.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Own and grow a portfolio of hotel chains, property management groups, ownership groups, and key lodging partners. Manage relationship cadence, QBRs, performance reviews, escalations, activation, revenue growth, and expansion opportunities. Monitor partner metrics, address underperformance, coordinate with Product, Engineering, Pricing, Connectivity, and Operations, and support renewals and commercial discussions. Maintain accurate partner, rate, contract, and pipeline records while tracking lodging distribution and technology trends.

Owns post-sale relationships for a portfolio of B2B SaaS customers, driving adoption, value realization, retention, renewals, and net revenue retention. Builds executive stakeholder relationships, develops mutual success plans, leads business reviews and renewal strategies, identifies customer risks, and coordinates with Sales and cross-functional teams to improve outcomes and support growth.