Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Leads complex payment-platform client integrations from certification through go-live for strategic merchants. Advises clients on technical requirements, coordinates testing and issue resolution, tracks risks and dependencies, manages escalations, and supports go-live activities. Builds strong client relationships while collaborating with internal stakeholders, managing multiple high-priority workstreams, and improving team processes, operating measures, and automation opportunities.

Retain Realtor.com advertising customers by handling inbound and outbound calls, rebuilding product value, resolving account issues, negotiating discounts or credits, and meeting retention goals. The role serves real estate agents and brokers, coordinates with sales and support teams, manages escalations, and delivers timely, respectful customer communication. It is an entry-level customer success opportunity involving approximately 50 calls per day.

Manage a portfolio of B2B technology customers through onboarding, adoption, engagement, renewals, and value realization. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalated concerns, support retention and expansion, and identify process improvements. Build trusted customer relationships while partnering with Sales, Delivery, Operations, Consulting, Engineering, and Support.

Provide guidance and solutions to clients, assist with technical issues, and communicate effectively with real estate professionals.

Provide phone and email support to B2B retirement plan sponsors and employers. Manage inbound queues, resolve and escalate complex issues, maintain service benchmarks, and collaborate with Product, Engineering, and Sales. Identify customer trends, communicate actionable feedback, handle sensitive information, and use support platforms and AI tools to improve customer outcomes and internal processes.

Lead the Customer Experience team, managing performance, driving improvements, and enhancing user experience through data insights and operational excellence.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Own strategic relationships with senior living operators, driving product adoption, measurable ROI, renewals, expansion revenue, and customer satisfaction. Lead executive business reviews, develop account and impact plans, resolve issues proactively, identify growth opportunities, and represent customer needs internally. Mentor customer success professionals while managing a complex book of business. The role requires approximately 30% travel for on-site visits, business reviews, and key client engagements.

Partner with enterprise customers to define AI transformation strategies, identify high-value use cases, drive organizational adoption, and realize measurable business outcomes. Build executive relationships, create multi-quarter success plans, track value realization, remove barriers, coordinate internal teams, influence product priorities, manage escalations, and develop customer advocacy programs. This fully remote role focuses on strategic customer outcomes rather than renewals, pricing, or contracting.