Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead and develop a team of Client Success Managers to drive client satisfaction, retention, and expansion for top real estate agents. Own strategy, operations, training, and data-driven insights (NPS, CSAT, GRR). Collaborate cross-functionally, manage escalations, streamline processes, and support renewals and upsells to grow revenue.

Lead and retain a portfolio of ~25 premier enterprise accounts through executive-level relationships, strategic implementation, custom training, escalations, renewals, and data-driven recommendations. Provide a high-touch consultative experience, collaborate cross-functionally, and travel ~10% for client engagement to drive long-term revenue and retention.

Serve as the primary, consultative point of contact for retirement benefits clients via phone, email, and Zoom. Provide expert support on 401(k) and plan health, proactively identify churn risk, educate customers on fiduciary responsibilities, leverage AI tools and cross-functional partners to resolve issues, and drive customer retention and engagement.

The role involves supporting customers in a fast-paced environment through various communication channels, addressing inquiries about financial services, and providing exceptional customer service while adhering to guidelines.

As a Relationship Manager, you'll manage a portfolio of advisory firms, leading success planning, driving product adoption, and ensuring strong client relationships.

Lead the Customer Experience team, managing performance, driving improvements, and enhancing user experience through data insights and operational excellence.

The role involves handling inbound customer calls in a fast-paced environment, influencing purchasing decisions, and maintaining customer relationships with integrity.

As a Patient Support Advocate, you'll resolve patient issues, handle inbound calls, manage data entry, and ensure exceptional customer service.

Serve as primary client contact for automotive incentive programs, driving retention, optimization, and account growth. Analyze performance trends, prepare reports, resolve technical issues, coordinate data feeds and stakeholders, and support upsell and implementation initiatives while ensuring data accuracy and client satisfaction.

As a Mortgage Advisor II, you'll evaluate applicants' financial status, advise on mortgage products, assist with applications, and maintain communication throughout the mortgage process.