Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Investigate fraud on the Whatnot platform, monitor for fraudulent behavior, conduct transaction reviews, and improve fraud mitigation processes while ensuring positive user experience.

The Customer Experience Agent resolves complex high-value transaction cases, supporting buyers and sellers, investigating claims, and ensuring fair outcomes.

As a Trust & Safety Agent, you will investigate suspicious activities, communicate with customers, review transactions, and support users in crisis while maintaining high work quality and meeting SLAs.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

Serve as the primary, consultative point of contact for retirement benefits clients via phone, email, and Zoom. Provide expert support on 401(k) and plan health, proactively identify churn risk, educate customers on fiduciary responsibilities, leverage AI tools and cross-functional partners to resolve issues, and drive customer retention and engagement.

As a Relationship Manager, you'll manage a portfolio of advisory firms, leading success planning, driving product adoption, and ensuring strong client relationships.

Provide guidance and solutions to clients, assist with technical issues, and communicate effectively with real estate professionals.

Handle inbound disconnect and billing calls for small-to-medium business customers, resolve issues, negotiate retention offers, secure renewals, identify upsell opportunities, troubleshoot service problems, coordinate with sales support, and provide customer insights to marketing to reduce controllable churn and drive revenue.

The Senior Consumer Experience Representative will enhance consumer journeys by providing white-glove service, making daily calls to address real estate needs, and collaborating effectively within a team.

The role involves handling inbound customer calls in a fast-paced environment, influencing purchasing decisions, and maintaining customer relationships with integrity.

As a Mortgage Advisor II, you'll evaluate applicants' financial status, advise on mortgage products, assist with applications, and maintain communication throughout the mortgage process.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.