Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Investigate trust and risk cases, review suspicious behavior and transactions, respond to customer email/chat inquiries, meet SLAs, identify trends, collaborate cross-functionally, and use metrics to improve processes while protecting buyers and sellers.

The Expansion Account Manager will manage customer relationships, drive account retention, identify growth opportunities, and leverage data for proactive outreach to enhance customer success and satisfaction.

The Dedicated Service Advisor serves as the main contact for customer support, enhancing user experience and guiding clients through Gusto's core products. Responsibilities include proactive customer engagement, addressing churn risks, and leveraging AI tools for improved solutions and compliance.

The role involves assisting customers with their banking inquiries in Spanish, providing support for everyday banking services, and ensuring customer satisfaction.

As a Mortgage Advisor II, you'll evaluate applicants' financial status, advise on mortgage products, assist with applications, and maintain communication throughout the mortgage process.

Provide technical support for Homenet/vAuto customers by troubleshooting escalated issues (hardware/software/access), researching root causes, resolving or routing problems, documenting cases, following up with customers, and collaborating with cross-functional teams to ensure satisfaction.

Manage an IT support team, oversee technical support for wireless agents, and improve customer service processes using data analysis.

As a Client Experience Specialist, you will engage with clients facing retention issues, resolve their concerns, and develop strategies to maintain client relationships effectively.

As a Relationship Manager, you'll manage a portfolio of advisory firms, leading success planning, driving product adoption, and ensuring strong client relationships.

The Field Training Specialist will conduct training programs for Realtor.com products, engage with customers, facilitate hands-on learning, and manage training schedules and materials.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.