Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Owns executive relationships for strategic and jumbo healthcare accounts, driving retention, revenue expansion, renewals, performance guarantees, and measurable client value. Develops multi-year account strategies, leads executive business reviews, identifies growth opportunities, monitors account health, and coordinates Operations, Clinical, Product, Finance, and Implementation teams. Resolves escalated issues, maintains CRM and forecasting accuracy, and provides strategic portfolio insights to leadership.

Manage customer success initiatives by identifying process improvements, coordinating functional projects, preparing sales reports and presentations, supporting client relationships, and fostering continuous improvement and team development. The role serves as a strategic partner to enhance sales and customer success effectiveness.

Own post-launch success for a portfolio of NimbleRx pharmacy partners. Manage relationships, train users, advise on product workflows and integrations, analyze performance and revenue data, identify adoption and growth opportunities, resolve escalations, and collaborate with Support, Product, and Engineering. Serve as the primary strategic contact for pharmacy owners and staff while helping partners improve operational performance, platform adoption, and revenue.

Lead Axon’s approximately 100-person Customer Success organization serving U.S. public safety customers. The role owns organizational development, customer relationships, adoption, retention, health metrics, escalations, operating processes, cross-functional alignment, budget, headcount, and organizational design. The leader will transform Customer Success into a proactive, scalable, data-driven function while partnering with Sales, Product, Support, Marketing, and executive leadership.

Own relationships with Phoenix restaurant and retail partners, launch new sites, and expand drone delivery services. Build trusted partnerships with local managers, coordinate cross-functional execution, solve operational challenges, gather customer insights, analyze data, identify growth opportunities, and advocate for product and service improvements. The role requires pragmatic problem-solving, strong organization, customer empathy, clear communication, and familiarity with delivery marketplaces, retail, and restaurant business models.

Provide advanced technical support for enterprise managed file transfer software, troubleshooting applications, operating systems, databases, networks, certificates, and cloud or container environments. Own customer cases from intake through resolution, lead customer communications, coordinate with sales and R&D, document activities in CRM, support product releases, manage service-level commitments, participate in after-hours on-call rotations, and provide proactive account support.

Lead strategic customer experience operations for key accounts, including customer requests, business reviews, notifications, access requests, ticket queues, documentation, reporting, and billing coordination. Drive scalable process improvements, cross-functional collaboration, and customer communications while partnering with Technical Account Managers and teams across Sales, Real Estate, Operations, Construction, Engineering, and Accounting. Support customer satisfaction and operational excellence in the data center industry.

Own the post-sales customer lifecycle for a portfolio of SaaS cybersecurity customers, from onboarding through renewal. Monitor platform health, usage, engagement, and renewal risks; drive adoption through automated campaigns, webinars, and office hours; maintain CRM accuracy and risk tracking; and provide leadership with actionable account-health insights. Partner with Sales to support retention and expansion while delivering consistent, scalable customer outcomes.

Supports new financial professionals transitioning their practices to Cambridge by developing tailored onboarding plans, coordinating internal resources, delivering training, resolving escalated issues, and maintaining strong communication. The role serves as a primary onboarding contact, follows up on action items, improves workflows and user experience, and supports transition-related projects.

Provides phone, email, and chat support to SaaS clients; manages client data, vendor onboarding, troubleshooting, system testing, Jira issue tracking, escalations, and follow-up. Builds client relationships, supports product adoption, contributes to knowledge-base materials, analyzes support trends, and collaborates cross-functionally to improve processes and product functionality.