Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

As a Program Specialist, you will support schools in fundraising efforts, engage with students and faculty, and present programs. Ideal for those seeking meaningful work in a dynamic environment.

Supports account teams and assigned clients by managing operational deliverables, reporting, access requests, benefit setup, billing and rebate research, issue resolution, and service improvements. Collaborates with internal departments to maintain client satisfaction and loyalty, monitors service trends, and attends open enrollment events. Requires pharmacy or pharmacy benefit management experience and approximately 10% travel for client visits.

Manage client relationships and service delivery for IT consulting and managed services clients. Serve as the primary liaison between clients and internal teams, resolve issues, lead service reviews, understand contractual scope, identify strategic opportunities, and coordinate projects and deliverables. The role requires strong communication, presentation, data analysis, ownership, and experience engaging with C-level executives and IT leadership.

Provides functional application support for Edupoint’s Synergy MTSS product throughout implementation and post-implementation. Responsibilities include configuring customer modules, scheduling and tracking implementation events, leading virtual meetings and training, answering customer questions, documenting interactions, creating customer materials, and supporting professional development. The role also performs functional and regression testing, tracks defects, coordinates issue resolution, and contributes to product quality and release documentation.

Manage a portfolio of HCM clients throughout onboarding, adoption, business reviews, retention, escalation resolution, and offboarding. Monitor client health using KPIs, create risk-mitigation plans, gather feedback, and collaborate cross-functionally to resolve issues and improve processes. Partner with Sales to identify expansion opportunities and serve as a key client advocate. The role is primarily office-based with occasional domestic travel.

Manage assigned client accounts and serve as the primary contact for LMS administration, onboarding, configuration, user management, course assignments, reporting, troubleshooting, and support tickets. Educate client administrators, monitor usage, recommend solutions, support renewals and expansion opportunities, coordinate billing and account updates, and collaborate with Sales, Product, and Support teams. The role requires strong customer service, technical aptitude, data-handling skills, and the ability to manage multiple client priorities.

Manage client relationships as the primary company liaison, addressing inquiries, providing account updates, resolving issues, supporting onboarding, and identifying account growth opportunities. The role requires strong communication, organization, customer service, CRM, and Microsoft Office skills while coordinating with sales, marketing, and internal teams.