Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Supports new financial professionals transitioning their practices to Cambridge by developing tailored onboarding plans, coordinating internal resources, delivering training, resolving escalated issues, and maintaining strong communication. The role serves as a primary onboarding contact, follows up on action items, improves workflows and user experience, and supports transition-related projects.

Provides phone, email, and chat support to SaaS clients; manages client data, vendor onboarding, troubleshooting, system testing, Jira issue tracking, escalations, and follow-up. Builds client relationships, supports product adoption, contributes to knowledge-base materials, analyzes support trends, and collaborates cross-functionally to improve processes and product functionality.

The Senior Employee Benefits Account Executive manages a client book, mentors team members, strategizes marketing, and ensures compliance with employee benefits.

Manage B2B customer relationships, drive retention and account growth, lead onboarding and go-live coordination, monitor adoption and success metrics, conduct business reviews, resolve customer issues, maintain CRM records, and lead sales efforts including cross-sell, upsell, and territory-based outreach.

Conduct comprehensive interviews and document investigations to establish background suitability. Submit detailed reports timely, supporting national security initiatives.

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.

Leads the full Customer Support organization across general, enhanced, and premium tiers. Responsibilities include team development, staffing, KPI ownership, escalations, quality and training programs, knowledge management, process improvement, automation, and cross-functional collaboration with Product, Engineering, Sales, and Customer teams. The role also manages workforce planning, reporting, operational projects, and support strategy while serving as the escalation point for complex customer issues.

Own a portfolio of mid-market to large clients as the primary contact; drive retention, renewals, and expansion. Conduct business reviews and strategy sessions, develop success plans, monitor account health, resolve issues within SLAs, collaborate with Sales/Product/Support/Onboarding, track forecasts and CRM data, and travel up to 25%.

As a Client Support Specialist, you will manage client communication, support ticket resolution, and collaborate with internal teams to ensure data accuracy.

The Dynamic PC Support Technician provides customer support by troubleshooting desktops and laptops, ensuring service level agreements are met, and maintaining accurate reporting of service activity.