Top Customer Success & Experience Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage client relationships as the primary company liaison, addressing inquiries, providing account updates, resolving issues, supporting onboarding, and identifying account growth opportunities. The role requires strong communication, organization, customer service, CRM, and Microsoft Office skills while coordinating with sales, marketing, and internal teams.

Serves as the primary contact for assigned partners, providing proactive communication, education, transactional support, and issue resolution. Manages deal registrations, quotes, pricing requests, renewals, partner records, and service-level commitments. Builds partner relationships, supports retention and engagement, and uses CRM and partner management systems to maintain accurate information and identify improvement opportunities.

The Executive Relationship Manager develops relationships with high-net-worth executives, providing expert support in equity compensation and financial services while ensuring high client satisfaction.

Resolves customer software support cases within SLAs, troubleshoots technical issues, provides product guidance, and builds client relationships supporting renewals. Maintains knowledge base content and collaborates with Engineering, QA, and Product on complex or recurring issues. Uses AI-assisted tools and basic SQL to research solutions, escalating issues appropriately while increasing self-sufficiency over time.

Manage long-term customer relationships, renewals, expansions, account health, technical support escalations, and customer feedback. Identify churn risks, develop re-engagement strategies, drive upsell opportunities, meet renewal and expansion revenue targets, deliver analytics and executive reporting, and conduct customer meetings. Collaborate with Sales and Product teams while staying current on cybersecurity services and trends.

Manages property launches and installations by coordinating stakeholders, construction and operations teams, equipment, billing information, community meetings, signup events, marketing materials, and contract deliverables. Serves as the primary on-site communicator, resolves escalated customer issues, supports residents and VIPs, and transitions properties to ongoing account management. Requires frequent travel to project sites and telecommunications account management experience.

Own escalated customer issues from initial response through verified resolution, including billing, subscriptions, orders, campaigns, account access, and product bugs. Investigate root causes, manage refunds and disputes, write actionable Product and Engineering escalations, document workflows, improve support metrics, reduce repeat issues, and coach teammates on escalation quality.

Manages strategic relationships with enterprise customers, including onboarding, go-live readiness, account planning, retention, revenue growth, escalated issue resolution, and strategic business reviews. Partners with sales and operations to align services with customer objectives, monitors account performance through dashboards and analysis, identifies operational risks, and develops effective solutions. The role requires transportation-industry knowledge, strong communication, analytical, organizational, and decision-making skills, and the ability to manage multiple accounts.

Supports Client Success activities for assigned banking and credit union clients, including relationship management, meeting preparation, onboarding coordination, product adoption, training, account and health-plan maintenance, renewal support, CRM updates, issue escalation, and feedback collection. Partners with Team Lead CSMs, Sales, Professional Services, and internal stakeholders to track actions, identify risks and expansion signals, and help clients achieve success milestones.

Provides frontline service to employer and advisor clients by handling inbound inquiries, troubleshooting issues, coordinating cross-functional resolutions, managing expectations, documenting interactions, and ensuring timely follow-up. The role also supports client calls, communicates plan updates, escalates complex issues, and shares client insights with product teams. Strong customer service, organization, critical thinking, attention to detail, and proficiency with office software are required.