Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provides advanced technical support, mentors Tier 1 specialists, resolves escalated workstation, server, application, virtualization, and network issues, and deploys system solutions. Supports Microsoft technologies, disaster recovery, firewalls, VPNs, documentation, system reviews, and client communications. Maintains service desk performance metrics, pursues certifications, and may provide on-site client support, including lifting and transporting networking equipment.

Manages IT operations across multiple sites, including employee onboarding and offboarding, hardware and software lifecycle management, SaaS administration, identity and access controls, endpoint support, inventory, and vendor coordination. Develops automation workflows, API integrations, scripts, dashboards, and lightweight internal tools while supporting security, compliance, documentation, site launches, and operational IT projects.

Provides onsite IT support for Phoenix staff, troubleshooting Great Plains and other business applications, managing user accounts and access, deploying and maintaining technology assets, supporting office infrastructure, assisting with technology projects, training users, and coordinating with vendors. Requires strong hardware, software, networking, identity management, documentation, communication, and prioritization skills, plus seven years of IT support experience.

Provides in-person classroom and teaching-studio support for faculty and students. Installs, maintains, and troubleshoots hardware, software, networks, multimedia, and video-conferencing systems. Trains faculty, creates support materials, maintains inventory and records, and supervises student employees. The role also promotes instructional technologies, supports learning platforms, collaborates across teams, and contributes ideas for using AI to improve operational efficiency.

Provides first-level technical support across multiple companies by triaging and documenting tickets, troubleshooting hardware, software, network, and access issues, and meeting SLA expectations. Supports Windows and Mac environments, classroom and event audiovisual systems, networking, and hardware repairs. The role also assists with technician training, mentors student workers, researches solutions, documents procedures, and delivers remote, phone, chat, and email support.

Leads administration of complex enterprise applications and integrations, optimizing performance, scalability, and system interfaces. Coordinates upgrades, enhancements, and releases; manages vendor escalations; provides advanced Tier 2 and Tier 3 support; performs root cause analysis; and resolves high-impact incidents. Partners with business and technology stakeholders, maintains application integrations, guides junior administrators, and improves application management standards and procedures.

Provide hands-on IT support for in-office and remote employees, manage macOS, iOS, and Windows devices, administer Okta and SaaS tools, and maintain identity and access controls. Own hardware procurement, asset lifecycle tracking, onboarding, and offboarding. Troubleshoot network and A/V systems, build automations, conduct access reviews, and create clear technical documentation.

Provides technical support to attorneys and business staff in a 24/7/365 helpdesk call center. Resolves complex issues, documents interactions, manages tickets, follows helpdesk procedures, meets service and quality metrics, escalates security concerns, and delivers clear customer service. The role requires Microsoft Office proficiency, analytical problem-solving, multitasking, and familiarity with AI tools and information security protocols. It is based in a hybrid Phoenix office with a fixed Sunday, Monday, Wednesday, and Thursday schedule.