Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide onsite Tier 2 technical and business application support for Windows and macOS users; administer ERP/WMS (Dynamics GP), Shopify, Smartsheet, Power BI, and SharePoint; troubleshoot escalated helpdesk issues, manage user onboarding/offboarding and access, validate patches, support integrations and data consistency, document SOPs, coordinate vendors, and assist with training and reporting.

Provide litigation technology support for e-discovery and case teams: create and maintain databases, process and load electronic discovery, troubleshoot software and data issues, verify data integrity, prepare data for review, perform iPhone collections, assist Case Managers with project planning and quality control, participate in on-call rotation and occasional travel.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot platform, networking, and VoIP issues; monitor system performance; manage escalations; document bugs and create knowledge-base content; collaborate with engineering and customer teams to ensure reliability and SLA adherence.

Designs, implements, maintains, and troubleshoots server infrastructure and applications. Manages virtualization, backups, disaster recovery, licensing, monitoring, and security per NIST/ITIL. Provides escalated support, mentors junior staff, documents processes, and reports project status. Onsite in Phoenix with on-call responsibilities.

Onsite SCCM/SCOM Patch Administrator responsible for patch and software distribution, system configuration and compliance reporting, AD/GPO management, collaborating with infrastructure teams, root cause analysis, and documenting processes to maintain system health and security.

Production Support Analyst to support Java/J2EE Spring applications and Kafka/Zookeeper-based systems. Troubleshoot production issues, work with Oracle/DB2, and operate in DevOps/Agile environments.