Tier II Desktop Support - Onsite

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Compensation Considerations:

Work Shift (if applicable):

Job Description:

At Vitalant, your work can make a difference—even when you’re working behind the scenes.

As a PC Technician II, you’ll help keep the technology our teams rely on running smoothly so they can stay focused on what matters most: supporting Vitalant’s lifesaving mission.

This is an opportunity for an experienced PC support professional who enjoys solving problems, helping people, and taking ownership of technical challenges. You’ll provide hands-on support for computers and peripheral equipment, troubleshoot more complex hardware and software issues, and serve as a technical resource for your peers.

You’ll join an organization created to care and a team committed to leading—together.

In this role, you will:

• Configure, install, maintain and troubleshoot PCs, laptops, tablets, thin clients, printers, scanners and other peripheral equipment.
• Diagnose hardware and software problems, network communication issues and connectivity problems through resolution.
• Resolve issues escalated by other support team members and independently research solutions to technology problems.
• Monitor and update trouble tickets, document resolutions and contribute to the team’s knowledge base.
• Manage projects involving PC hardware and software upgrades or replacements.
• Help evaluate new desktop technology and make hardware and software recommendations.
• Define hardware configuration standards, write SOPs, and create and maintain standard PC images.
• Maintain critical parts inventory and support accurate inventory control of data-processing hardware.
• Coordinate equipment repairs with vendors.
• Assist with workflow coordination, training and mentoring of support staff as needed.

• Associate’s degree or an equivalent combination of education and experience
• Three years of related experience, including PC repair, troubleshooting and configuration and experience reading hardware diagrams
• Working knowledge of PC software packages and operating systems
• Working knowledge of PC hardware components
• Strong customer service and interpersonal skills
• Ability to organize and prioritize a changing workload with multiple priorities
• Ability to work effectively as part of a team
• Ability to maintain confidentiality
• Flexibility to work varying shifts
• Valid in-state driver’s license
• Relevant hardware or software certification preferred

At Vitalant, every role contributes to something bigger. The technology you support helps connect our employees, operations and resources so our teams can deliver on our mission every day.

If you’re an experienced PC technician who enjoys being the person others can count on when technology gets complicated, we’d like to hear from you.

Associate's degree or equivalent combination of education and experience required.

Working knowledge of various PC software packages and operating systems required.

Working knowledge of PC hardware components required.

Relevant hardware or software certification preferred.

Valid in-state driver's license required.

Three years related experience required. To include:

a. Experience in PC repair, trouble shooting and configuration and reading hardware diagrams.

Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.

Must be able to maintain confidentiality.

Must have good customer service and interpersonal skills.

Must be able to understand, follow, and give precise written and verbal instructions, and perform all activities safely.

Able to organize, prioritize, and execute a variable workload and multiple priorities.

Must be able to work flexible shifts.

Ability to work in a team environment and participate as an active team member.

Must have proficient computer skills.

This position requires the ability to perform the following (expressed as hours per shift):

Sitting 5+

Standing 0-3

Walking 0-3

Lift (40# Max) 0-3

Carry/move (40# max) 0-3

Push/pull (10# of force max) 0-3

Climbing N/A

Bend 0-3

Squat 0-3

Kneel 0-3

Reaching above shoulders 0-3

Reaching waist to shoulder 5+

Reaching knee to waist 0-3

Reaching floor to knee 0-3

Grasp N/A

Handling 0-3

Finger dexterity 5+

Pinch N/A

Driving 0-3

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified.

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Contact Information: [email protected]

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.