Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide Level 3 escalation and advanced support for client and internal IT systems. Troubleshoot complex infrastructure issues, develop and document solutions, support projects and key accounts, participate in on-call rotation, and collaborate with engineering, sales, and clients to maintain system reliability.

Provides hands-on desktop, mobile device, Microsoft 365, cloud, server, account, network, and SaaS support for internal users and MSP customers. Responsibilities include troubleshooting, system and device configuration, user provisioning, endpoint security, hardware deployment, onsite customer support, network equipment installation, documentation, escalation, asset management, and disaster recovery assistance.

Provides phone, onsite, and online technical support; logs, prioritizes, resolves, and escalates service tickets. Installs hardware, peripherals, operating systems, networking components, and office software; troubleshoots PCs, servers, and applications; analyzes system logs; monitors support queues; and mentors junior help desk staff. The role requires occasional regional travel, weekend work, on-call rotation, shift and location flexibility, confidentiality, and compliance with HIPAA and Joint Commission standards.

Manage IT onboarding and offboarding, hardware and software lifecycles, enterprise SaaS platforms, identity and access controls, endpoint support, inventory, licensing, and vendor coordination. Develop scripts, API integrations, dashboards, automation workflows, and lightweight internal tools. Troubleshoot distributed operational systems, support site launches and deployments, maintain documentation, and assist with security, compliance, audits, and process improvement initiatives.

Provides first-level support for desktop hardware, software, operating systems, printers, user accounts, endpoint security, and network access. Installs and images computers, manages IT assets and software licensing, monitors antivirus and spam systems, performs basic server and backup administration, supports VoIP systems, and escalates unresolved issues. Maintains help desk tickets, assists vendors remotely, trains users, and follows workplace safety policies.

Lead and mature the IT organization supporting infrastructure, end-user support, enterprise applications, integrations, security, and compliance across multiple regions. Define IT strategy, transform processes, manage risk and cybersecurity, ensure productivity tools and asset management are governed, and build a high-performing team. Communicate technology strategy to stakeholders and manage performance, change management, and operational delivery for a rapidly scaling company.

Provide end-to-end production support for Travel and Lifestyle Services platforms: triage and resolve incidents, run RCA and corrective actions, monitor observability tools, support API integrations, partner with product/engineering/vendors, maintain runbooks, and participate in on-call rotations to ensure high availability and excellent customer experience.

Lead local IT team supporting broadcast and business technology: manage desktop and mobile support, LAN/server/telecom infrastructure, security and compliance, vendor coordination, disaster recovery testing, asset inventory, and project implementation. Provide on-call support and ensure timely responses to technology issues while documenting IT policies and participating in audits.

Provide advanced technical support for AVEVA industrial software, resolving complex customer issues remotely and on-site, mentoring junior staff, delivering training, analyzing support trends, and driving cross-functional improvements to enhance customer outcomes.

Provide DBA II support for CTMS and other database platforms: incident/request intake, troubleshooting, performance tuning, backups, patching, scripting, and documentation. Participate in on-call rotation, mentor junior DBAs, support projects and IT governance, and communicate with stakeholders to resolve issues and meet service objectives.