Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides Tier II technical support for applications, hardware, networks, servers, workstations, cloud environments, and mobile devices. Troubleshoots complex issues, manages user accounts and permissions, documents solutions, monitors systems, and reports incident trends. The role also mentors junior staff and participates in software deployments, system upgrades, and network enhancement projects while delivering strong customer service.

Perform OEM-quality installations of Titan Secure vehicle security and telematics products, provide hands-on technical support and training, document work in company systems, assist with testing and technical development, manage inventory and scheduling, and represent the company with professional customer service.

Install, configure, and troubleshoot Nextiva CCTV application, Windows servers, and client/server hardware. Perform Nextiva 6.4 upgrades and new installs, build Windows servers via HP iLO, integrate Active Directory, and support international operations with flexible hours. Communicate with stakeholders and work in small agile teams.

Provides onsite and remote desktop support for physical, virtual, and mobile platforms. Installs and configures systems and applications, troubleshoots hardware/software and peripherals, updates and escalates ServiceNow tickets, maintains documentation and configurations, works with vendors, and supports special projects and executive leadership as needed.

Provide technical and application support to clients, investigate and resolve issues, guide users on functionality and best practices, document interactions in Dynamics CRM, surface recurring problems to product teams, and contribute to support process improvements.

Provide desktop and network monitoring and end-user support for Windows and macOS devices; maintain Active Directory and Group Policy; deploy and manage Microsoft desktop infrastructure; support users remotely and on-site; participate in projects, on-call rotation, and occasional regional travel.

Administer and support IIS 8.5 and Microsoft application services; manage Windows Server environments, WSUS, SCCM, networking fundamentals (WMI/WQL/TCP-IP), and enterprise services such as Exchange, SQL, and SharePoint.

Onsite mainframe operations role installing and maintaining CA product suite and DB2 subsystems, monitoring system activity, performing problem analysis and tuning, and working with users and developers to implement required products. Requires advanced IBM Z/OS and SQL skills and hands-on DB2, CICS, COBOL, Rexx, and related tooling experience.

Provide production support for Java/J2EE applications using Kafka and Zookeeper; maintain middleware (Vert.x, Solace, Hazelcast), apply RxJava and Hystrix patterns, troubleshoot DB2 and Oracle databases, and collaborate in a DevOps/Agile environment with strong communication.

Designs, implements, maintains, and troubleshoots server infrastructure and applications. Manages virtualization, backups, disaster recovery, licensing, monitoring, and security per NIST/ITIL. Provides escalated support, mentors junior staff, documents processes, and reports project status. Onsite in Phoenix with on-call responsibilities.