Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Install, configure, and troubleshoot Nextiva CCTV application, Windows servers, and client/server hardware. Perform Nextiva 6.4 upgrades and new installs, build Windows servers via HP iLO, integrate Active Directory, and support international operations with flexible hours. Communicate with stakeholders and work in small agile teams.

Provide Tiered technical support and troubleshooting for carrier and customer VoIP platforms. Perform Operational Readiness Testing on routers, load balancers and SBCs, ensure connectivity/configuration/alarming, support NRC and Fault Management teams, perform PBX engineering (Avaya) and project Day‑1 support, maintain inventories and firmware/software lifecycles, support sales and LCM teams, and assist break/fix and client communications.

Administer and update the Planview application and databases, implement integrations, diagnose and resolve database and web errors, create and maintain documentation and migration/test plans, work with project management to document business processes, support and train users, and recommend/implement application changes.

Provide Tier 3 escalation support and systems administration for on-prem and hybrid environments. Install, provision, and maintain servers (OS, DB, apps), manage Active Directory and critical services HA, automate with PowerShell, support virtualization (VMware/Hyper-V), mentor junior staff, document solutions, and participate in on-call rotation.

Provide first-line website support: troubleshoot and resolve website issues, maintain content and inventory, document and escalate technical problems, assist customers using Apollo, and collaborate with Customer Success, OEM, development, and vendor teams.

Provide Tier II end-user technical support across distributed environments, troubleshoot hardware/software (including macOS and Azure VDI), document incidents in ServiceNow, build runbooks, support lab/AV/networking/cloud platforms, lead junior technicians, participate in on-call rotation and occasional off-hours installs.

Provide 24/7 technical support to clinicians and administrators via phone, chat, and portal. Assist with user account management, training, on-call schedule management, mobile/web troubleshooting, application configuration, and escalate complex issues to cross-functional teams.

Lead Net at Work's internal IT organization, ensuring reliability, security, scalability, and performance across applications, infrastructure, cloud, and cybersecurity. Oversee application rollouts, SDLC practices, operations, vendor relationships, budgeting, and acquisition due diligence. Partner with executives and business leaders to align technology roadmaps, governance, and service delivery while building a service-oriented, high-performing IT team.

Provide on-site (NYC) and remote end-user IT support: troubleshoot Windows/macOS/mobile devices, manage accounts in Azure AD/Active Directory, handle tickets, configure hardware and conferencing, use MSP tools, maintain documentation, and escalate complex issues.

Provide tier-2 technical support for a construction-focused SaaS: diagnose issues via logs and dashboards, reproduce problems in sandboxes, troubleshoot QuickBooks Online integrations, escalate reproducible bugs to engineering, manage long-running cases, and produce troubleshooting documentation and Help Center content.

Lead advanced administration, configuration, and optimization of the ServiceNow platform. Manage instance health, modules, upgrades, integrations, scripting, security/compliance, reporting, and mentor junior admins while identifying automation and performance improvements.