Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide first-line technical support for Axon hardware and software via phone and email. Troubleshoot networking, installation, registration, device returns, and cloud/mobile issues. Build product expertise, assist customers with empathy, report bugs and trends, and suggest process improvements while meeting quality and performance goals.

Provides first- and second-level technical support for internal and external clients using proprietary and third-party applications. Handles phone and email inquiries, logs and diagnoses incidents, resolves or escalates issues, documents solutions, communicates status, and collaborates with internal teams. Requires customer-facing technology support experience, technical education or equivalent experience, software and hardware diagnostics skills, strong documentation and communication abilities, and flexibility for occasional nonstandard hours.

Supports the Director of Technology by deploying, maintaining, and troubleshooting computers, mobile devices, classroom technology, applications, and network systems. Manages Windows Server Active Directory and network configurations, resolves Tier 2 support tickets, performs system maintenance, assists with escalations and technology projects, and supports campus-wide upgrades. The role also provides customer service to faculty, staff, and students and requires occasional travel between campuses and related locations.

Provides phone, onsite, and online technical support; logs, prioritizes, resolves, and escalates service tickets. Installs hardware, peripherals, operating systems, networking components, and office software; troubleshoots PCs, servers, and applications; analyzes system logs; monitors support queues; and mentors junior help desk staff. The role requires occasional regional travel, weekend work, on-call rotation, shift and location flexibility, confidentiality, and compliance with HIPAA and Joint Commission standards.

Manage IT onboarding and offboarding, hardware and software lifecycles, enterprise SaaS platforms, identity and access controls, endpoint support, inventory, licensing, and vendor coordination. Develop scripts, API integrations, dashboards, automation workflows, and lightweight internal tools. Troubleshoot distributed operational systems, support site launches and deployments, maintain documentation, and assist with security, compliance, audits, and process improvement initiatives.

Provides first-level support for desktop hardware, software, operating systems, printers, user accounts, endpoint security, and network access. Installs and images computers, manages IT assets and software licensing, monitors antivirus and spam systems, performs basic server and backup administration, supports VoIP systems, and escalates unresolved issues. Maintains help desk tickets, assists vendors remotely, trains users, and follows workplace safety policies.

Provide in-office day-to-day helpdesk support: set up and maintain Windows/macOS devices, troubleshoot hardware/software/printer/connectivity, manage Google Workspace and SaaS accounts, handle ticketing, assist onboarding/offboarding, and maintain IT inventory and documentation.

Provide desktop/end-user computing support: design, configure, deploy and maintain OS images, patching, application packaging/deployment, SCCM, Active Directory, DNS/WINS, print and antivirus services. Troubleshoot and support EMR/Epic clients, manage tickets, create documentation/knowledgebase content, train staff, and participate in on-call rotation for off-hour incidents, upgrades, patches and project tasks.

Provide frontline technical support for Illumia customers across healthcare, higher education, and corporate campuses. Diagnose and resolve software and hardware issues, collaborate with internal teams to escalate complex cases, document solutions in the knowledge base, drive process improvements, and serve as a trusted technical advisor for mission-critical environments.

Lead and mature the IT organization supporting infrastructure, end-user support, enterprise applications, integrations, security, and compliance across multiple regions. Define IT strategy, transform processes, manage risk and cybersecurity, ensure productivity tools and asset management are governed, and build a high-performing team. Communicate technology strategy to stakeholders and manage performance, change management, and operational delivery for a rapidly scaling company.