Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides initial technical support to clients by logging, prioritizing, resolving, and escalating service tickets. Troubleshoots PC hardware, software, servers, networks, and system logs; installs hardware and software; monitors support queues; and meets service-level agreements. The role also mentors junior help desk staff, supports customers onsite and remotely, maintains confidentiality and HIPAA compliance, and participates in occasional regional travel, weekend work, on-call rotations, and shift or location coverage.

Provides IT systems analysis, troubleshooting, workstation and peripheral deployment, application and software maintenance, user support, security system maintenance, and enterprise platform administration. Supports Azure, Active Directory, Microsoft 365, Okta, Dynamics 365, and ERP systems. Develops documentation, monitors application logs, assists with technology purchases and implementations, performs data analysis and reporting, and trains employees on software and workflows.

Administers, maintains, monitors, configures, and troubleshoots SCADA applications and supporting environments. Responsibilities include patching, upgrades, access control, change management, documentation, backup and disaster recovery, system integration, testing, and operational support. The role collaborates with engineering, cybersecurity, infrastructure, vendors, and customers while developing expertise in PI Historian and related data tools. Candidates need at least one year of systems or application administration experience, Windows or Linux expertise, SQL knowledge, and familiarity with operational technology environments.

Provides onsite Tier II desktop support by installing, configuring, maintaining, and troubleshooting PCs, laptops, peripherals, hardware, software, and connectivity issues. Resolves escalated tickets, documents solutions, manages upgrades, develops PC standards and images, maintains hardware inventory, coordinates vendor repairs, and mentors support staff. Requires strong customer service, technical troubleshooting, organization, teamwork, confidentiality, and flexibility.

Provides advanced regional technology support across multiple offices, troubleshooting endpoint, hardware, software, network, authentication, mobile-device, telecommunications, and conference-room issues. Supports infrastructure installations, office openings, relocations, deployments, asset management, vendor visits, outages, and business-continuity activities. The role requires independent prioritization, regional travel, occasional after-hours work, physical equipment handling, and collaboration with Desktop Support, Infrastructure, Network, Security, Facilities, and business teams.

Administer dialer functionality and outbound campaigns to improve contact-center efficiency, pacing, connect rates, and compliance. Prepare and manage calling lists, remove duplicates, apply do-not-call standards, identify workflow automation opportunities, document campaign best practices, and mentor staff on dialer operations. Collaborate with business leaders to execute campaigns and support operational objectives.

Provide onsite and remote technical support to global employees by troubleshooting hardware and software issues, deploying workstation images, installing and configuring software, managing hardware inventory, and responding to support tickets. The role also creates knowledge base articles, assists with problem replication, maintains asset records, and safeguards company and customer data through policy compliance.

Provides techno-functional IT support for Supply Chain and Logistics applications. Investigates and resolves application issues, troubleshoots technical problems, coordinates with vendors and engineers, assists with configuration, participates in application development lifecycles, and prioritizes support tickets and enhancements. The role also creates technical documentation and supports application stabilization and business objectives.

Provides frontline functional and technical support for People systems, including Workday, Brightspace, SharePoint, and related tools. Responsibilities include ticket triage and resolution, user access administration, security support, documentation, user education, testing, audits, reporting, data quality, and escalation of complex issues. The role is part-time, primarily remote with local Phoenix-area presence and occasional travel.

Provides internal IT support by diagnosing and resolving hardware, software, network, access, VPN, and endpoint issues. Owns help desk cases through resolution, documents solutions, escalates complex problems, supports hybrid work systems, and manages employee onboarding and offboarding access. Educates users on technology best practices and security protocols while maintaining service levels and recommending improvements.