Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

The IT Support Specialist will provide advanced technical assistance, troubleshooting, user support, maintain systems, and collaborate with IT teams to ensure efficient operations.

Provide first and second-line technical support for payment systems, investigate incidents, collaborate with teams, and optimize system performance.

Receive, inspect, inventory, and store inbound shipments. Image and provision IT equipment (POS, servers, PCs), configure switches and Wi‑Fi access points, perform hardware diagnostics and QA, pack and ship inventory, troubleshoot network and POS connectivity, coordinate deliveries with teams, and follow/improve documentation.

This role involves managing production support for mainframe applications, resolving incidents, coordinating maintenance, and improving operational procedures while ensuring stability and compliance with SLAs.

The Director leads the global end-user technology experience, overseeing helpdesk operations, user experience, Microsoft 365 engineering, and service delivery. The role ensures alignment with business goals, drives continuous improvement, and manages vendor partnerships.

Serve as first contact for helpdesk tickets, resolve Tier 1/2 issues across macOS/Windows, manage onboarding/offboarding and hardware lifecycle, lead IT knowledge management (Confluence/Helpdesk KB) with machine-readable documentation for AI assistants, and perform Tier 2 SaaS administration (Okta, Google Workspace, Slack, Atlassian, Intune, Freshservice).

Provide advanced support for enterprise applications (Salesforce), diagnose and resolve complex incidents, fulfill service requests, create user stories/defects, update knowledge base, perform after-hours production changes, and mentor/train junior staff while participating in continuous improvement.

Provide first-line support for Workday and OSV Service Center users: manage accounts and security, triage tickets, troubleshoot MFA, generate access/audit reports, resolve data/configuration issues, and collaborate cross-functionally to meet SLAs while following security policies and SOPs.

Provide frontline, technical SaaS support across Element451 and Encoura Connect: manage high-volume tickets via in-app chat, reproduce and troubleshoot complex issues, escalate verified bugs with detailed evidence, improve knowledge-base and ticket-deflection, and communicate clearly and empathetically with customers under SLAs.

Provide hands-on incident handling, troubleshoot technical issues, analyze logs and patterns, document ticket updates, escalate to senior teams, and support SLA-driven workflows while learning support processes.