Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides helpdesk, hotline, walk-up, and on-call support for employees; diagnoses Windows and PC issues; manages onboarding, offboarding, equipment, software inventory, and decommissioning; maintains IT documentation and knowledge-base articles; and collaborates with IT teams on projects.

Provides technical and customer support for Motorola Solutions SaaS and public safety systems. Troubleshoots applications, hardware, networks, operating systems, and third-party integrations; manages escalations and outages with Product and Engineering; documents technical resolutions; creates knowledge-base content; communicates product updates; supports customers through voice, email, and chat; participates in on-call rotations; and delivers system training. The role requires help desk experience, customer service skills, networking knowledge, and eligibility for a CJIS-related background clearance.

Provides in-person and remote desktop, hardware, software, classroom, and network support for faculty, staff, students, and alumni. Deploys and configures devices, operating systems, software, security updates, and enterprise management tools. Troubleshoots technical issues, manages tickets and equipment inventory, tests hardware and software, maintains documentation, supports events, and coordinates with university departments and vendors. May supervise student workers and travel between campuses as needed.

Provides system, application, desktop, and technical support for internal and external customers. Responsibilities include installing and upgrading systems, troubleshooting issues through root-cause analysis, automating processes and reporting, collaborating with technical teams, preventing recurring problems, and creating support documentation. The role is customer-facing and requires onsite attendance, strong communication, analytical problem-solving, and the ability to lift computing equipment.

Provides first-level IT support for desktops, laptops, mobile devices, printers, servers, phones, software, and company applications. Responsibilities include troubleshooting, service desk ticket management, workstation setup and deployment, Active Directory administration, hardware and software upgrades, inventory and license tracking, user onboarding and offboarding, backup monitoring, documentation, and escalation of complex issues to Tier 3 teams.

Provides Level 2 technical support for escalated hardware, software, application, networking, and enterprise IT issues. Supports Windows, macOS, Microsoft 365, identity systems, endpoint management, ServiceNow, conference room technology, VPNs, printers, and user devices. Manages incidents within SLAs, performs equipment deployment and lifecycle activities, documents resolutions, supports VIP users, coordinates with higher-level teams and vendors, and identifies opportunities for process improvement and automation.

Provides front-line technical support through phone, email, and chat; triages and resolves tickets within SLA targets; troubleshoots hardware, software, networking, VPN, printer, and remote desktop issues; documents resolutions; escalates complex or recurring problems; updates knowledge resources; and participates in training, projects, and on-call support.

Supports company software, applications, digital workflows, hardware, and end users. Responsibilities include administering agency management software, troubleshooting issues, coordinating vendor support, training staff, creating Microsoft Power Automate workflows, managing equipment inventory and setup, maintaining the website, coordinating DocuSign requests, and communicating system updates. The role requires residence or relocation to Phoenix, Arizona, with occasional field visits.

Provides part-time, on-site IT support at a pharmacy. Responsibilities include troubleshooting Windows systems, setting up and repairing hardware, installing software, managing Active Directory accounts, supporting printers, handling tickets, documenting resolutions, maintaining inventory, and escalating complex issues. The role is customer-facing and focused on hands-on technical support, equipment organization, and daily IT operations.

Provides global frontline IT support for desktops, laptops, mobile devices, videoconferencing, hardware, software, and peripherals. Resolves service tickets, installs and configures systems, troubleshoots network and system issues, performs root cause analysis, and maintains technical documentation. Supports Office 365, collaboration systems, Active Directory, AWS, VMware, cloud technologies, mobile device management, and security protocols. Executes IT projects and collaborates with local and global teams.