Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Support, configure, and administer Microsoft Dynamics 365 CRM and related Microsoft platforms (Dataverse, Power Platform, Azure, SharePoint). Troubleshoot integrations and data issues, ensure data quality, manage security/permissions, assist testing and releases, document processes, train end users, and partner with IT, Marketing, and Retail stakeholders and vendors.

Provide application support for Benchmarq and related rating systems, troubleshoot production issues, coordinate cross-functional fixes and workarounds, communicate status to stakeholders, analyze trends, assist with UAT, and meet service and regulatory standards.

Provide Tier II technical support for Cubex software and hardware: troubleshoot proprietary cloud software, use SQL for advanced debugging, manage cases in PureCloud and Salesforce, coordinate escalations, support installations, image drives, dispatch technicians, and ensure SLA and SOP compliance while delivering professional customer interactions.

Provide first-level IT support, stage and deploy systems, manage Active Directory users, procure and track hardware and software assets/licenses, maintain inventories and documentation, and assist IT team with projects and vendor interactions.

Provide desktop and remote IT support across Apple and Microsoft platforms, manage device provisioning and MDM deployments, administer accounts and Office365 tools, troubleshoot networks and endpoints, support A/V conferencing, maintain security tooling and hardware inventory, and lead moderate-scope IT projects and system upgrades.

Manage worldwide operational health for handler and server platform technical support: own L1-L4 escalation governance, drive TSE utilization and self-sufficiency, lead hiring and certification, co-manage supplier relationships, apply AI-assisted tooling to scale the bench, engage executives and customers, and support multi-region field operations with ~25-30% travel.

Provide second‑level support for enterprise applications: investigate incidents, analyze logs and databases, monitor availability with Grafana/OpenSearch, manage tickets in ServiceNow, perform real‑time triage, escalate to engineering, participate in on‑call rotation, and collaborate with cross‑functional teams to resolve outages.

Provide advanced bilingual (English/Spanish) desktop support across multiple sites: diagnose and resolve hardware, OS, network, Exchange and AD issues; handle Zendesk incidents; manage MDM and mobile devices; assist with security remediation, documentation, projects, and occasional on-site/after-hours support.

Provide third-level production support for the SinglePoint application: handle escalated tickets, monitor files, manage access, validate code deployments, coordinate with development and support teams, communicate operational updates, and cover rotating later-hours support.

Provide Tier 2 IT support and administration for client environments: Microsoft 365, endpoint management (Intune/Autopilot), networking (DNS, DHCP, VLANs, VPNs, firewalls), Azure AD, email security, hardware/software troubleshooting, ticketing/ITSM, project work, occasional after-hours support, and client training.