Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Provide Tier 2 technical support and own escalations across devices, apps, and cloud platforms. Administer enterprise SaaS (Google Workspace, Atlassian, Okta, Jamf, Slack), perform root cause analysis, build SOPs/KB content, partner with cross-functional teams, and use automation and generative AI responsibly to reduce tickets and improve service.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide technical support and coordination for Ballot Replacement sites: maintain and troubleshoot Ballot on Demand printers, coordinate and train temporary T-Tech staff, manage inventory and supplies, assist IT and Command Center during elections, and maintain training materials to ensure compliance with statutes and laws.

Provide 24x7x365 NOC support for ICE OCIO: monitor and respond to alarms, troubleshoot LAN/WAN and SD-WAN, administer Windows/Linux servers, manage firewalls/WLAN and network tools, drive incident resolution, enforce security and SOPs, and prepare performance reports.

Monitor 24/7 internet applications and distributed servers; provide L1/L2 incident and request support for middleware (WebSphere, IHS, Tomcat), MQ, Windows and Linux, and cloud (AWS/Azure). Perform production code deployments, release and disaster recovery support, analyze trends to drive improvements, update procedures, and onboard/train associates while escalating complex issues to business partners.

Support, configure, and administer Microsoft Dynamics 365 CRM and related Microsoft platforms (Dataverse, Power Platform, Azure, SharePoint). Troubleshoot integrations and data issues, ensure data quality, manage security/permissions, assist testing and releases, document processes, train end users, and partner with IT, Marketing, and Retail stakeholders and vendors.