Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provides technical support for a cloud-based hotel property management system in a 24/7 support center. Responsibilities include handling service requests, troubleshooting software and hardware, resolving incidents, restoring services during outages, identifying root causes, documenting interactions, managing escalations, and guiding customers toward self-help and training resources. The role requires excellent customer service, communication, critical thinking, Windows and Microsoft Office proficiency, and availability for day, night, and weekend shifts.

Provides Tier 2 technical support for Axon devices, cloud software, and systems used by law enforcement customers. Diagnoses and resolves complex issues through phone and email, supports Tier 1 teams, documents interactions, develops knowledge-base content, reports bugs and trends, prioritizes escalations, and participates in outage on-call rotations. The role requires networking, SaaS, server administration, mobile application, and troubleshooting expertise, with up to 5% travel and a hybrid Scottsdale schedule.

Provides first-level technology support to financial advisors and employees through phone and Salesforce cases. Troubleshoots internal and third-party applications, manages issues through resolution, coordinates escalations with technology teams and vendors, monitors help desk tickets, identifies recurring problems, and develops support documentation and training resources while maintaining service-level expectations.

Supports IT service management across change, release, incident, and problem management. Coordinates software releases and go-live activities, monitors and troubleshoots incidents and batch jobs, communicates with stakeholders, maintains documentation and metrics, supports root cause analysis, and participates in after-hours on-call support. The role also contributes to IT operations monitoring, automation, and workflow improvements.

Provides technical support for desktops, laptops, mobile devices, peripherals, applications, and network-connected systems across ophthalmology practices. Troubleshoots hardware and software issues, manages support requests, prepares equipment and hardware images, supports upgrades, coordinates with vendors and engineering teams, maintains documentation, and trains users. The role also assists with system implementations, equipment ordering, and onsite client troubleshooting.

Leads the operational ownership, support, governance, and lifecycle management of engineering applications. Coordinates incidents, upgrades, releases, vendor relationships, configuration, compatibility, documentation, and continuous improvement across platforms such as Revit, AutoCAD, Navisworks, BIM 360, and Autodesk Construction Cloud. Partners with engineering, IT, business stakeholders, and vendors to prioritize work, maintain application reliability, and align services with project needs. Also leads assigned resources through workload management, coaching, performance feedback, and capability development.

Provides customer-facing technical support for Kinective software products by triaging requests, troubleshooting hardware, software, databases, and server logs, managing Salesforce cases, documenting knowledge articles, reproducing issues in test environments, identifying trends, and coordinating escalations through resolution. The role requires professional communication, timely case updates, adherence to service agreements, and participation in an after-hours support rotation. This is a hybrid position requiring three to four days per week in the office.

Administers the organization’s Learning Management System, including data integrity, course setup, evaluations, reporting, integrations, vendor coordination, user support, accessibility, and issue resolution. Collaborates with instructional designers to develop online and hybrid course materials, supports academic operations, evaluates technology improvements, maintains knowledge resources, and assists with LMS-related projects. This is a part-time evening and weekend position.

Provides advanced technical support for hardware, software, operating systems, networks, servers, workstations, and internal tools. Troubleshoots and documents incidents, supports installations and patching, monitors systems, maintains IT infrastructure records, trains users, and assists with new-hire orientations. Collaborates with global IT teams, escalates issues appropriately, prepares reports, and mentors junior staff. The role is hybrid in Phoenix with routine travel to San Francisco and requires permanent U.S. work authorization without sponsorship.

Provides initial technical support to clients by logging, prioritizing, resolving, and escalating service tickets. Troubleshoots PC hardware, software, servers, networks, and system logs; installs hardware and software; monitors support queues; and meets service-level agreements. The role also mentors junior help desk staff, supports customers onsite and remotely, maintains confidentiality and HIPAA compliance, and participates in occasional regional travel, weekend work, on-call rotations, and shift or location coverage.