Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Own and scale internal IT and corporate systems, providing end-user support, identity/device management, onboarding/offboarding automation, office and remote network/VPN infrastructure maintenance, vendor/contractor coordination, and administration of internal AI and SaaS tools to improve employee productivity.

Provide technical service and end-user support for Windows desktops, laptops, servers, mobile devices, printers, and network equipment. Administer and improve Microsoft 365 environments (SharePoint, Power Apps, Power Automate), assist with Power BI reports, troubleshoot AD/GPO/NTFS and application issues, log and analyze tickets, and support IT projects and documentation.

Lead enterprise infrastructure, database, end-user computing, and service desk functions. Ensure availability, scalability, cost-effectiveness, and process maturity across cloud, data center, networking, and systems. Build teams, manage budgets and vendors, implement ITSM practices, drive automation and cloud adoption, and report operational metrics to executive leadership.

Administer and configure Microsoft 365 Copilot and related M365 services: manage licenses, access, and security controls; enforce governance and sensitivity labels; monitor usage telemetry and produce reports; support deployment/testing of Copilot Studio agents; document procedures and escalate architectural or policy decisions to IT leadership.

Direct live and recorded newscasts using production automation and manual switching; oversee on-air look; identify and fix issues; troubleshoot technical systems; use non-linear editing and CMS for content; collaborate with news, production, and technical teams; manage floor directing, cameras, teleprompter, graphics, audio, lighting and master control.

Provide technical support and coordination for Ballot Replacement sites: maintain and troubleshoot Ballot on Demand printers, coordinate and train temporary T-Tech staff, manage inventory and supplies, assist IT and Command Center during elections, and maintain training materials to ensure compliance with statutes and laws.

Provide 24x7x365 NOC support for ICE OCIO: monitor and respond to alarms, troubleshoot LAN/WAN and SD-WAN, administer Windows/Linux servers, manage firewalls/WLAN and network tools, drive incident resolution, enforce security and SOPs, and prepare performance reports.

Monitor 24/7 internet applications and distributed servers; provide L1/L2 incident and request support for middleware (WebSphere, IHS, Tomcat), MQ, Windows and Linux, and cloud (AWS/Azure). Perform production code deployments, release and disaster recovery support, analyze trends to drive improvements, update procedures, and onboard/train associates while escalating complex issues to business partners.

Support, configure, and administer Microsoft Dynamics 365 CRM and related Microsoft platforms (Dataverse, Power Platform, Azure, SharePoint). Troubleshoot integrations and data issues, ensure data quality, manage security/permissions, assist testing and releases, document processes, train end users, and partner with IT, Marketing, and Retail stakeholders and vendors.

Monitor and administer core processing jobs, enterprise scheduling, and system monitoring. Troubleshoot and communicate escalations, provide on-call operational support, maintain end-of-day/month and ACH processes, and produce management reporting to ensure SLA adherence.