Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Provide frontline technical support via phone, email, and chat. Troubleshoot and resolve common platform issues, document cases in Salesforce, escalate complex problems to Tier II, educate customers on features, and contribute to knowledge base improvements.

Lead and supervise the Network Team, provide technical leadership and escalation for networked devices, troubleshoot networking issues, liaise with customer IT staff, develop training and processes, and improve team capabilities and service delivery.

Support and integrate enterprise IT systems with operational technologies across manufacturing sites. Manage servers, virtualization, identity services, plant networks, secure remote access, patching, and lifecycle support. Troubleshoot cross-domain issues, assist assessments and remediation, support project implementations, and adhere to security frameworks while collaborating with clients and internal teams.

Provide first-line technical support for Axon hardware and software via phone and email. Troubleshoot networking, installation, registration, device returns, and cloud/mobile issues. Build product expertise, assist customers with empathy, report bugs and trends, and suggest process improvements while meeting quality and performance goals.

Lead day-to-day IT operations, manage L2/L3 escalations, implement ITIL-based service management, oversee application lifecycle and ServiceNow/CMDB maturity, coordinate releases and vendors, ensure compliance (SOC II/ISQM), and drive operational metrics and continuous improvement.

Provide DBA II support for CTMS and other database platforms: incident/request intake, troubleshooting, performance tuning, backups, patching, scripting, and documentation. Participate in on-call rotation, mentor junior DBAs, support projects and IT governance, and communicate with stakeholders to resolve issues and meet service objectives.

Provide remote Level II technical support for clients via tickets, chat, and phone. Troubleshoot server and workstation issues, assist and guide Level I technicians, update knowledgebase articles, follow escalation procedures, meet service goals, and maintain professional communication and documentation.

Manage and secure Azure-first infrastructure: provision and maintain Windows Server VMs, AD DS, Azure AD Connect, patching, backups, IIS and file servers, monitor security posture, automate with PowerShell, participate in on-call and incident response, and maintain runbooks.

Provide second-tier technical support and system administration across Windows, macOS, Linux, and mobile devices. Troubleshoot complex issues, manage user accounts, monitor systems, document procedures, mentor junior staff, and participate in IT projects, deployments, and maintenance to ensure performance and security.

Provide advanced deskside and remote endpoint support while administering and securing enterprise devices. Manage Intune, MECM, Jamf Pro, Entra ID, and Active Directory; enforce security/compliance policies, perform vulnerability analysis, automate tasks with scripting, maintain documentation, and deliver high-touch support for executive and departmental users.