Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Monitor and administer core processing jobs, enterprise scheduling, and system monitoring. Troubleshoot and communicate escalations, provide on-call operational support, maintain end-of-day/month and ACH processes, and produce management reporting to ensure SLA adherence.

Provide onsite desktop and infrastructure support for a manufacturing facility: troubleshoot Windows endpoints, deploy and manage hardware, support VMware, SQL Server, IIS, SAN and backup systems, execute patch management and compliance activities, and collaborate with global IT teams to improve manufacturing IT reliability.

Provides Tier 3 technical support and maintains Microsoft 365, cloud infrastructure, hardware, networks, software integrations, and security configurations. Manages licensing, vendors, joiner/mover/leaver workflows, and technology rollouts; automates administrative tasks using PowerShell or Graph API. Troubleshoots user and hardware issues, develops SOPs and training materials, tracks KPIs, and mentors service desk staff while collaborating across departments.

Provide Level 3 escalation and advanced support for client and internal IT systems. Troubleshoot complex infrastructure issues, develop and document solutions, support projects and key accounts, participate in on-call rotation, and collaborate with engineering, sales, and clients to maintain system reliability.

Provides onsite and remote technical support for desktops, laptops, mobile devices, printers, network equipment, telephones, and related infrastructure. Prioritizes and manages support tickets, troubleshoots hardware and software, administers Order Entry applications, maintains security and compliance standards, coordinates repairs and deployments, manages spare equipment, and supports technology projects. Trains end users and junior support staff, communicates technology health and upgrade plans to management, and provides after-hours and weekend support when needed.

Lead IT strategy and operations for a multi-site nonprofit: oversee MSP, infrastructure, networking, cloud, Microsoft 365, identity, cybersecurity, ITSM, AI readiness, budgets, vendor management, and disaster recovery to enable secure, scalable services and data-informed decisions.

Provides hands-on desktop, mobile device, Microsoft 365, cloud, server, account, network, and SaaS support for internal users and MSP customers. Responsibilities include troubleshooting, system and device configuration, user provisioning, endpoint security, hardware deployment, onsite customer support, network equipment installation, documentation, escalation, asset management, and disaster recovery assistance.

Supervise NOC staff and oversee monitoring, deployment, administration, maintenance, troubleshooting, and incident management for LAN and WAN infrastructure. Manage network changes, backups, disaster recovery, inventory, lifecycle planning, vendors, budgets, metrics, compliance, and process improvements. Lead staffing, training, performance development, and customer service while supporting shift, weekend, and holiday operations.

Leads Network Operations Center execution across distributed shifts, overseeing incident response, escalations, service restoration, queue health, monitoring, documentation, and operational readiness. Provides senior technical guidance on network incidents and production issues, coordinates major-incident response, improves reliability and alert quality, supports patching and vulnerability remediation, and coaches NOC analysts and engineers. Partners with engineering, security, observability, automation, and service management teams while communicating operational risks, status, and improvement recommendations to leadership.

Administers Arizona State University's Zoom Phone unified communications system by handling tickets, configuring call queues, shared lines, and users, troubleshooting minor phone issues, and communicating updates to technical and non-technical customers. Maintains telephone, cabling, and wiring documentation, provisions emergency location information, supports telecommunications hardware administration, collaborates across teams, and contributes ideas for using AI to improve operational efficiency.