Top IT Support & Helpdesk Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead and supervise global end-user support and client engineering for endpoint lifecycle management, device provisioning, imaging, software deployment, patching, compliance, and workplace technology. Drive service improvements, collaborate with cybersecurity and infrastructure teams, manage escalations, coach staff, coordinate rollouts, and maintain operational documentation and asset controls.

Manage worldwide operational health for handler and server platform technical support: own L1-L4 escalation governance, drive TSE utilization and self-sufficiency, lead hiring and certification, co-manage supplier relationships, apply AI-assisted tooling to scale the bench, engage executives and customers, and support multi-region field operations with ~25-30% travel.

Provide desktop and remote IT support across Apple and Microsoft platforms, manage device provisioning and MDM deployments, administer accounts and Office365 tools, troubleshoot networks and endpoints, support A/V conferencing, maintain security tooling and hardware inventory, and lead moderate-scope IT projects and system upgrades.

The Associate, Tech Ops Support monitors system performance, resolves incidents, manages asset lifecycle in data centers, and collaborates with teams to maintain quality standards and improve services.

The role involves managing and supporting VMware environments, ensuring system performance and availability, including troubleshooting issues.

The IT Cloud Administrator will manage and improve cloud systems, integrate applications, enhance security, and serve as a technical expert for the organization.

The IT Operations Specialist provides Tier II support for desktops, laptops, printers, and mobile devices, focusing on setup, configuration, and troubleshooting. Responsibilities include hardware maintenance, remote support, asset lifecycle management, and assisting with AV setups.

The role involves providing operational and technical support for Microsoft 365 and SaaS applications, troubleshooting issues, managing incidents, and enhancing user productivity.

Support daily operations of Call Center telephony systems, troubleshoot issues, assist with user onboarding, and maintain system documentation.

This role involves supporting IT operations at a detention facility, maintaining systems, troubleshooting hardware/software issues, and ensuring secure, reliable service.