The IT Support Tech I supports the IT department by coordinating hardware and software requests, maintaining asset inventories, and providing first-level technical support. This role is responsible for procuring equipment and licenses, tracking lifecycle and ownership of IT assets, and assisting with IT projects. The position works closely with team members, managers, end users, and vendors to ensure efficient and accurate delivery of IT services.
Responsibilities:
- Stage new systems for deployment by the IT helpdesk
- Perform basic Active Directory user management
- Serve as primary contact for IT hardware requests
- Procure IT hardware including workstations and peripherals
- Complete receiving of IT hardware to support invoice processing
- Maintain accurate inventory of IT assets and lifecycle tracking
- Serve as primary contact for IT software requests
- Procure and track software licenses
- Procure company cell phones and hotspots through vendors
- Maintain cellular device inventory records
- Support documentation of IT systems and environment
- Assist IT team with projects and other assigned tasks
Required Experience and Skills:
- 2 or more years of IT experience
- Proficiency with Microsoft Office products including Office 365, SharePoint, and Teams
- Strong written and verbal communication skills
- Ability to manage multiple tasks with strong organizational skills and attention to detail
- Knowledge of current business hardware, software, and mobile devices
Additional requirements:
- Ability to pass a technical vocabulary assessment
- Demonstrated willingness to learn and adapt
- Commitment to maintaining professional appearance and work ethic
- Interest in pursuing IT certifications and professional development opportunities
- Participation in regular department meetings and training activities
Work Conditions:
- Frequent interaction with internal employees, managers, and external vendors
- Office-based work environment with standard technology tools
- May require handling and setup of IT equipment
Skills Required
- 2 or more years of IT experience
- Proficiency with Microsoft Office products including Office 365, SharePoint, and Teams
- Strong written and verbal communication skills
- Ability to manage multiple tasks with strong organizational skills and attention to detail
- Knowledge of current business hardware, software, and mobile devices
- Ability to pass a technical vocabulary assessment
- Demonstrated willingness to learn and adapt
- Commitment to maintaining professional appearance and work ethic
- Interest in pursuing IT certifications and professional development opportunities
- Participation in regular department meetings and training activities
Applied Technical Services (ATS) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Technical Services (ATS) and has not been reviewed or approved by Applied Technical Services (ATS).
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Healthcare Strength — Core medical, dental, vision, and life insurance are provided, with additional coverages listed as employer-verified. Feedback suggests the health benefits package is comprehensive on paper.
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Retirement Support — A 401(k) retirement plan with an employer match is offered. Feedback suggests this delivers baseline support for long-term savings even though exact match details are not publicly posted.
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Strong & Reliable Incentives — Field roles often include per diem, mileage reimbursement, and paid travel time that add tangible value to take-home pay. Feedback suggests these extras can meaningfully boost total compensation in travel-heavy assignments.
Applied Technical Services (ATS) Insights
What We Do
Applied Technical Services (ATS) is a premier provider of high-quality consulting engineering, testing, and inspection services, focused on creating a safer and more reliable world through testing, inspection, and certification.
